Account Manager

Arcane Direct Marketing Ltd.; Birmingham; On-site; GBP 25,000 - 40,000; Full time

Job summary

Arcane Direct Marketing Ltd. is seeking an Account Manager for a full-time, on-site role based in Birmingham.

You will manage client relationships and oversee mailing campaigns from briefing to delivery, ensuring timelines, budgets and quality standards are met. The role requires coordinating with design, data, and fulfilment teams, preparing proposals, and providing regular client updates and recommendations.

Qualifications

• Strong client relationship management and communication skills.
• Basic understanding of direct marketing processes, including design, data handling, personalisation and fulfilment.
• Good organisational and time-management skills.
• Strong written and verbal communication with attention to detail in data handling and reporting.
• Proficiency with standard office and CRM software; comfortable working with data in spreadsheets.

Responsibilities

• Manage client relationships and oversee mailing campaigns from briefing through to successful delivery.
• Ensure projects meet agreed timelines, budgets and quality standards.
• Discuss and understand client requirements and coordinate with internal teams on design, data and fulfilment.
• Provide regular updates and recommendations to clients.
• Prepare proposals and quotations, track campaign performance, resolve issues, and identify opportunities to enhance service.

Skills

Client relationship management

Communication skills

Organisation & time-management

Attention to detail

Data handling & CRM software

Tools

CRM software

Job description

Arcane Direct Marketing is a Midlands-based, fully automated direct mail specialist, supporting clients from initial concept through to final delivery. Established in 1996, our family-run business has provided a full range of direct mail services, including design and print, data cleansing, personalisation and mailing fulfilment, as well as helping clients navigate the postage market, to achieve the most cost effective rates for their campaign.

Arcane Direct Marketing has an experienced team, with a wealth of expert knowledge, and a commitment to going above and beyond client expectations. The team is known for flexibility, adapting quickly when client requirements change, while maintaining high standards and fast turnaround times.

Role Description

The Account Manager position is a full-time, on-site role, based in Birmingham. Responsible for managing client relationships, overseeing mailing campaigns from briefing through to successful delivery, ensuring projects meet agreed timelines, budgets and quality standards.

Day-to-day tasks include discussing & understanding client requirements, coordinating with internal teams on design, data and fulfilment, as well as providing regular updates and recommendations to clients. The role involves preparing proposals and quotations, tracking campaign performance, resolving any issues, and identifying opportunities to enhance service and support client goals.

Qualifications

• Strong client relationship management and communication skills, with the ability to understand client objectives and translate them into clear project requirements.
• Basic understanding of direct marketing processes, including design & print, data handling, personalisation and fulfilment.
• Good organisational and time-management skills,
• Strong written and verbal communication skill, with attention to detail and accuracy in handling data, documentation, and reporting.
• Proficiency with standard office and CRM software; comfortable working with data in spreadsheets,
• Prior experience in direct marketing, print and mailing would be beneficial. Experience in a customer service role is essential.