Account Management Lead: Expansion & Retention (Remote)

proton tehnologies; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive health insurance

Flexible working hours

Stock options

Public transport subsidies

Job summary

Proton technologies in Greater London is seeking an Account Management Lead to drive revenue growth and enhance customer success. In this pivotal role, you will lead a small team, working closely with various departments to ensure customers receive maximum value from Proton’s B2B products.

Ideal candidates will have over 6 years in Account Management, with strong communication skills and a proven ability to foster team development. Benefits include flexible working hours, comprehensive health insurance, and stock options.

Qualifications

• 6+ years of experience in Account Management, Customer Success, or Sales.
• Experience in B2B SaaS with a proven track record of driving expansion revenue.
• Experience managing and developing teams.

Responsibilities

• Own upsell and cross‑sell targets across existing customers.
• Improve customer health and reduce churn.
• Manage and develop Account Managers and Customer Success team members.

Skills

Strong commercial mindset

Experience building processes from scratch

Ability to balance growth and customer success

Strong communication and stakeholder management

English + Either French or German

Tools

CRM (HubSpot)

Job description

Proton technologies in Greater London is seeking an Account Management Lead to drive revenue growth and enhance customer success. In this pivotal role, you will lead a small team, working closely with various departments to ensure customers receive maximum value from Proton’s B2B products.

Ideal candidates will have over 6 years in Account Management, with strong communication skills and a proven ability to foster team development. Benefits include flexible working hours, comprehensive health insurance, and stock options.