Account Growth & Relationship Manager — Remote

Expeditors; Greater London; On-site; GBP 34,000 - 55,000; Full time

Benefits offered by this job

Private Medical Insurance

Employee Assistance Programme

Pension Scheme

Life Assurance

Bike to work scheme

Employee Stock Purchase Plan

Training and Personnel Development

26 WFH days annually

Job summary

Expeditors in Greater London is seeking an Account Manager to maintain ownership of identified accounts, enhance customer service, and drive additional business opportunities. The role emphasizes relationship building across organizational levels, understanding client strategies, and ensuring timely service delivery.

You will collaborate with multiple departments to resolve issues, manage CRM data, and deliver consistent account reviews.

Qualifications

• University or equivalent business qualifications.
• Minimum 3 years Expeditors’ or industry experience.
• Proficient in MS Office and CRM software.
• Ability to communicate up and down management hierarchy with equal effectiveness.
• Strong presentation skills and analytical skills.
• Proven problem solving and interpersonal skills.

Responsibilities

• Strengthen relationships with existing accounts.
• Penetrate organizational structure for accounts and develop relationships at all levels beyond main point of contact.
• Understand customers’ business and strategy and our role with the customer.
• Ensure customer satisfaction and follow up.
• Communicate service issues to Department Managers/Supervisors.
• Identify opportunities and grow business from existing house accounts.
• Assist with collections when needed.
• Manage client profiles and updates on the CRM.
• Build territory maps showing number of accounts located in each city.
• Turn major business opportunities and proposals over to Sales and operational issues to Ops.
• Management of Business Reviews.

Skills

Customer service

Communication

Collaboration

Analytical skills

Education

University or equivalent business qualifications

Tools

MS Office

CRM software

Job description

Expeditors in Greater London is seeking an Account Manager to maintain ownership of identified accounts, enhance customer service, and drive additional business opportunities. The role emphasizes relationship building across organizational levels, understanding client strategies, and ensuring timely service delivery.

You will collaborate with multiple departments to resolve issues, manage CRM data, and deliver consistent account reviews.