Account Management Executive

TERRY PARRIS ASSOCIATES LIMITED; Greater London; On-site; GBP 33,000 - 52,000; Full time

Benefits offered by this job

Private Medical Insurance

6% Employer Pension Contribution

Employee Assistance Programme

Discretionary Company PerformanceBonus

Long Service Employee Recognition

Enhanced Family Leave

Company Events

25 days annual leave (up to 30)

Job summary

TPA Recruit is partnering with a global engineering organisation to recruit an Account Management Executive for their Lewes area. You will manage a portfolio of bus operator and bus builder accounts, ensuring high service levels and strong relationships.

You will work with the Regional Sales Director and cross-functional teams to identify upsell opportunities and drive revenue, while maintaining accurate records and coordinating responses.

Qualifications

• Experience in a customer-facing role such as account management, customer support, customer success or sales.
• Strong interpersonal skills with the ability to build rapport and maintain trust with customers at all levels.
• Proactive, solutions-focused mindset with enthusiasm for delivering excellent customer service.
• Excellent organisational and time management skills with the ability to manage multiple accounts.
• Excellent verbal and written communication skills, with confidence engaging customers and internal stakeholders.

Responsibilities

• Manage a portfolio of assigned accounts, acting as the primary point of contact for customers and ensuring a high standard of service.
• Build strong, long-term relationships with customers, transitioning from reactive support to proactive partnership.
• Support the Head of Account Management in delivering the account tiering framework and service levels.
• Identify upsell and cross-sell opportunities with sales colleagues to convert into revenue.
• Maintain accurate account records and track activity, opportunities and feedback.
• Act as day-to-day contact for bus operator and bus builder accounts, coordinating responses.
• Conduct regular account review calls to discuss performance, issues and upcoming requirements.
• Log and monitor queries, escalating technical problems to relevant internal teams.

Skills

Account management

Customer relationship

Communication

Interpersonal skills

Time management

Independent working

Tools

D365

HubSpot

Jira

Job description

TPA Recruit is supporting a global engineering organisation in the search for an Account Management Executive.

Account Management Executive

The business Limited is a worldwide, leading manufacturer of passenger information systems for the public transport industry.

All design and development, and the majority of production, is carried out at their head office in Lewes, East Sussex.

The business has enjoyed a significant increase in sales over the past 3 years which has directly impacted their Sales function. The business has recently created a new Account Management team and is therefore looking for a talented Account Management Executive to join them at an exciting time of growth and technological change.

• Manage a portfolio of assigned accounts, acting as the primary point of contact for customers and ensuring a consistently high standard of service and engagement.
• Build strong, long-term relationships with customers, transitioning interactions from reactive support to proactive partnership.
• Support the Head of Account Management in implementing the account tiering framework and ensuring service levels are delivered appropriately across the customer base.
• Identify upsell and cross-sell opportunities within the existing account base, working closely with the Regional Sales Director and wider sales team to convert these into revenue.
• Maintain accurate and up-to-date account records within our internal systems, tracking activity, opportunities and customer feedback.
• Act as the day-to-day point of contact for an assigned portfolio of bus operator and bus builder accounts, managing incoming queries and coordinating internal responses.
• Conduct regular account review calls/check-ins with each customer to discuss performance, open issues, and upcoming requirements.
• Maintain accurate, up-to-date records for each account, contacts, order history, contracts and correspondence within our internal systems.
• Log and monitor operator queries and support issues through to resolution, escalating technical problems to the relevant internal teams.

• Experience in a customer-facing role, such as account management, customer support, customer success or sales
• Strong interpersonal skills with the ability to build rapport and maintain trust with customers at all levels.
• A proactive, solutions-focused mindset with genuine enthusiasm for delivering excellent customer service.
• Excellent organisational and time management skills, with the ability to manage multiple accounts and priorities simultaneously.
• Excellent verbal and written communication skills, with confidence in engaging customers and internal stakeholders clearly and professionally.
• Ability to work both independently and collaboratively as part of a small, growing team.

Desirable Experience**:

• Experience in the public transport, passenger information, or wider transport technology sector would be advantageous but not essential.
• Prior experience in a B2B account management or customer success role, with a track record of retaining and growing customer relationships.
• Experience using software platforms such as D365, HubSpot, Jira or similar.
• Experience of working within cross-functional teams alongside sales, operations and technical colleagues.
• Experience of working in a manufacturing or technology business.
• Demonstrated enthusiasm, energy and a proactive approach, with a genuine desire to grow and develop within the role.
• Proficiency in an additional language such as French, German or Spanish would be advantageous, given the business's international customer base.

Competitive Salary

• 25 days annual leave increasing with length of service up to a maximum of 30 days, plus bank holidays
• Private Medical Insurance
• 6% Employer Pension Contribution
• Employee Assistance Programme
• Discretionary Company Performance Bonus
• Long Service Employee Recognition Scheme
• Enhanced Family Leave
• Company Events

This is an exciting opportunity to be part of something new, working directly with customers to build lasting partnerships and drive mutual success.