Account Lead - Medical Review

IQVIA Argentina; London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Join a leading global provider in healthcare as an Account Lead, where you'll manage key accounts and ensure high-quality project delivery. This senior role requires strong communication skills, a Life Science degree, and over 5 years of experience in medical communications. Thrive in a fast-paced environment while building lasting customer relationships and driving account growth.

Qualifications

• 5+ years’ experience in medical communications or healthcare.
• Currently in a senior account management or director role.
• Proven experience delivering high-quality projects on time.

Responsibilities

• Responsible for the direction and execution of key accounts.
• Ensure high-quality delivery of tasks against SLAs.
• Mentor team members to support personal development.

Skills

Communication

Problem-solving

Customer partnership

Project management

Education

Life Science degree

Masters or PhD in life sciences

Tools

Veeva Vault PromoMats

Aprimo

Job description

Are you looking to join a fast-paced company, working with some of the biggest names in healthcare? Our team of experts draw from their specialist healthcare insight, to review and approve materials for patients, caregivers, and HCPs that are distributed around the world. If you’re ambitious, hardworking, organized, and enjoy working with customers on scientific materials - then we’d love to hear from you. There are tight deadlines, and our customers demand the best from us - but if you’re the sort of person who thrives in this environment, you’ll thrive. While experience is important, we really want to see your passion for customer management and genuine enthusiasm for our work.

What’s the role of an Account Lead?

An Account Lead is a senior member of the Customer Management team responsible for the direction and execution of key account(s). They understand and articulate the customer’s needs; ensuring the team provides high-quality outputs leading to account stability and growth. They are responsible for the financial management of the account(s) and delivering against revenue targets.

The Customer Management team delivers projects for our customers. The Account Lead ensures these projects exceed customer expectations and are delivered within budget.

The Account Lead reports to senior management, including the CEO and Medical Director.

An Account Lead at PharmaReview – and IQVIA Company is responsible for:

• Providing insights to inform and shape the development of the customer strategic plan and leading the understanding of customer needs throughout the account team
• Building and maintaining positive and enduring customer relationships across multiple levels; acting as the established point of contact and recognized as a strategic partner
• Ensuring high-quality delivery of tasks against SLAs by the account team, exceeding all customer expectations
• Empowering the account team and ensuring consistent quality
• Identifying key issues and resolving them internally or with customers quickly
• Building broad networks, participating in developing and delivering new business pitches/RFPs, and contributing to incremental business
• Demonstrating commitment to exploring optimal ways of working
• Setting standards for the team
• Preparing and leading customer Executive Business Review meetings, highlighting excellence and areas for improvement
• Involvement in account audits and resolution
• Building effective internal partnerships with other IQVIA departments such as sales to successfully win, retain, and deliver on the account
• Managing financials and forecast accuracy at the account level, delivering revenue targets
• Representing the customer internally in operations meetings, financial discussions, senior leadership, townhalls, etc.
• Mentoring team members to support personal development

Account Leads are ambassadors for PharmaReview, an IQVIA company, helping to build the company's profile and customer base.

Qualifications

Successful candidates will have:

Essential skills:

• 5+ years’ experience in medical communications, healthcare, pharmaceuticals, or regulatory sectors, currently in a senior account management or director role
• Life Science degree
• Proven experience delivering high-quality projects on time and within budget
• Excellent communication skills
• Experience in delivering presentations and leading customer pitches
• Experience coaching, mentoring, or managing others
• Experience working in a fast-paced environment
• Strong customer partnership skills
• Problem-solving and solution provision experience
• Understanding of ABPI, EFPIA, IPHA, and PhRMA codes of conduct
• Experience with Veeva Vault PromoMats, Aprimo, or similar review systems
• Location: UK. This role is not eligible for UK visa sponsorship.

Desirable skills or qualifications:

• Masters or PhD in life sciences or related business experience
• Signatory/AQP expertise
• Medical or Pharmacist qualification

Our hybrid work model includes one mandatory office day for face-to-face collaboration. PharmaReview is part of IQVIA, maintaining an inclusive agency feel within a large organization.

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence, committed to improving patient outcomes worldwide. Learn more at https://jobs.iqvia.com.