Account Handler - Corporate & Commercial

TN United Kingdom; Maidstone; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in the insurance industry is seeking an Account Handler in Maidstone. This full-time role involves managing client insurance needs, requiring excellent communication and customer service skills. The position offers a great entry point into the insurance field.

Qualifications

• At least 12 months of customer service and administration experience.
• Good technical insurance knowledge.

Responsibilities

• Handle all work promptly and accurately.
• Respond to queries professionally and process them effectively.
• Create accurate and professional documentation.

Skills

Communication

Negotiation

Attention to Detail

Education

5 GCSEs A*-C, including Maths and English

Job description

Account Handler - Corporate & Commercial, Maidstone

Location: Maidstone, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 7cae372c2970

Job Views: 3

Posted: 19.05.2025

Job Description:

Haven Knox-Johnston is seeking a customer service advisor to manage clients' insurance requirements, including general inquiries, renewals, mid-term adjustments, quotations, and sales. This role offers a great entry point into the insurance industry, especially if you're eager to develop your career in this field.

The position requires excellent communication skills, as there will be a high volume of phone calls. It is a full-time, permanent role based in Maidstone, with an expectation of being onsite two days a week after training, which initially requires full-time attendance in the office.

Responsibilities:

1. Prioritize and handle all work promptly and accurately.
2. Respond to queries professionally, whether written or verbal, and process them effectively.
3. Create accurate and professional documentation.
4. Process adjustments, notify insurers, issue revised documentation, and collect additional premiums.
5. Escalate queries beyond your knowledge or authority to senior staff.
6. Participate in re-marketing exercises and handle client payments according to procedures.
7. Input data accurately and participate in meetings as required.

Knowledge and Skills:

• At least 12 months of customer service and administration experience.
• Good technical insurance knowledge, assessed via in-house testing.
• Strong negotiation and broking skills.
• Attention to detail, accuracy, and efficiency in work processing.
• Ability to prioritize and meet deadlines.
• Good literacy and numeracy skills.

Qualifications:

• 5 GCSEs A*-C, including Maths and English.

Our Culture: People First

Since 1994, Howden has grown from a local London-based insurer to a global entity with 15,000 colleagues across more than 100 territories. Our core values include employee ownership, integrity, expertise, and independence. We foster a collaborative and innovative culture driven by our employee-ownership model, encouraging everyone to excel and challenge conventions.

Diversity & Inclusion

At Howden, we value equality, fairness, and respect for all colleagues, candidates, clients, and partners, regardless of age, disability, race, religion, gender, sexual orientation, marital, or family status.