Account Handler - Corporate & Commercial

Howden, the new name for Aston Lark; Colchester; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

Join a dynamic and diverse team at an innovative insurance group as an Account Handler. In this full-time role, you will be pivotal in providing exceptional service to corporate clients, assisting with renewals and mid-term changes. Your expertise in commercial insurance will empower businesses to navigate risks and achieve growth. This position not only offers a chance to develop your technical skills but also allows you to thrive in a supportive culture that values individuality and collaboration. If you're ready to make a positive impact and grow your career, this is the opportunity for you.

Qualifications

• Minimum of 5 years' corporate insurance experience required.
• Knowledge of general insurance and CII’s Code of Ethics is essential.

Responsibilities

• Assist in achieving client retention targets with excellent service.
• Liaise with Account Executive and manage renewal strategies.
• Process adjustments and ensure contract certainty documentation.

Skills

Technical insurance skills

Client service skills

Negotiation skills

Attention to detail

Communication skills

Ability to prioritise work

Education

GCSE Maths and English

A levels

Certificate in Insurance

Job description

Account Handler - Corporate & Commercial

Apply locations Colchester - Amphora Place time type Full time posted on Posted 8 Days Ago job requisition id R0007472

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

At Howden, Corporate & Commercial, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect clients’ assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

Howden, Corporate & Commercial are on the hunt for an Account Handler to support their team to deliver an excellent and comprehensive service in the administration of renewal and mid-term changes so that customers’ needs are best satisfied through suitable cover and pricing. Offering professional advice to our corporate clients.

Please note this is a full-time, permanent opportunity. You will be based in our Colchester office and ideally be onsite for 2 days per week on average.

Overview:

• Assist in achieving Group/Division client retention targets by providing an excellent level of service.
• Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary and action meeting points (if applicable).
• Obtain renewal terms and present to client.
• Issue renewal documentation in line with contract certainty.
• Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.
• Record all relevant information, correspondence and documentation on Acturis and make effective use of the diary system.
• Produce accurate and professional documentation at all times using relevant Howden templates.
• Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.

Knowledge:

• Working knowledge of all the main classes of general insurance and the CII’s Code of Ethics and GDPR.
• Must have a minimum of 5 years' corporate insurance experience.

Skills:

• Excellent level of technical insurance skills, to be assessed by regular in-house testing.
• Accuracy and attention to detail.
• Ability to process work quickly and efficiently.
• Ability to prioritise work and meet deadlines.
• Excellent client service skills.
• Excellent level of negotiation and broking skills.
• Excellent oral and written communication skills.
• Ability to gather and analyse information from the client.
• Ability to identify and respond appropriately to an individual client's level of understanding.
• Ability to persuade and influence others.

Qualifications:

• GCSE Maths and English (or equivalent).
• A levels (desirable).
• Certificate in Insurance (desirable).

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new.
• We support each other in the small everyday moments and the bigger challenges.
• We are determined to make a positive difference at work and beyond.

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

About Us

Howden began in 1994, as just three people and a dog. Now there are 17,000 of us, and we're a leading global insurance group, managing $38bn of premiums for our clients.

Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold.

The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.