Account Handler

TN United Kingdom; Telford; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits as an Insurance Account Handler with a leading independent Insurance Broker. This role offers a vibrant work environment in Telford, where you can thrive in a supportive team while building strong relationships with clients. Enjoy the flexibility of hybrid working and a generous benefits package, including 26 days of holiday, career progression opportunities, and support for professional qualifications. If you have a passion for customer service and a proactive approach, this is the perfect role to elevate your career in the insurance industry.

Benefits

26 days holiday plus bank holidays

Career progression opportunities

Support for CII or ACII qualifications

Pension scheme

24-hour wellbeing support

One paid volunteering day

Spotlight Awards

Qualifications

• Experience in the Insurance industry is essential.
• Customer service experience is important.
• Willingness to learn and gain qualifications.

Responsibilities

• Support a designated client portfolio as the first point of contact.
• Build strong relationships and assist with client queries.
• Work collaboratively with the team and maintain a positive outlook.

Skills

Customer Service

Sales

Proactive Initiative

Relationship Building

Adaptability

Education

CII or ACII qualifications

Job description

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Do you have experience working in the Insurance industry? Looking for that next great move in your career? Then we have an exciting new opportunity for you as an Insurance Account Handler within our friendly team based in Telford.

Joining us as an Insurance Account Handler means you'll have the benefit of working Monday to Friday (no weekends here!), earning a basic salary relative to your experience, as well as a generous bonus structure. You’ll also be rewarded with all the great benefits of working with the UK’s largest independent Insurance Brokers. More on that below.

We are open to hearing from people from all different backgrounds, so speak to us about our hybrid and flexible ways of working for our Account Handlers, if the 9-5 life isn’t for you.

So, what does the role of an Insurance Account Handler here involve?

Every day, you will support a designated client portfolio, acting as their first point of contact, building strong relationships, and assisting with queries as they arise. This role is perfect if you love customer service or sales, as relationship-building with clients will be key to your success.

What are we looking for in our Account Handlers?

Some experience in the Insurance Industry is essential, and the rest depends on you:

• Most importantly, bring your best self to work every day to provide our clients with the best possible experience.
• Be proactive, use your initiative, and demonstrate entrepreneurial spirit.
• Have a willingness to learn and be curious. We offer many opportunities to gain qualifications that will enhance your career in this growing industry.
• Confidence to work with clients on the phone and face-to-face; some experience in customer service is important.
• Work well with your team, maintain a positive outlook, be engaging and collaborative, and have resilience to adapt to change. It never gets boring here.
• Demonstrate honesty and integrity, which are essential in a financially regulated organisation and the right way to be.

In return, you will be welcomed and supported by our Ardonagh family and join an organisation that cares about you as a person and your wellbeing. Some additional benefits include:

• Holiday entitlement of 26 days plus bank holidays
• Opportunities to progress your career across the entire Ardonagh group
• Support to gain CII or ACII qualifications to boost your knowledge and career prospects
• Pensions scheme for your future retirement
• 24-hour support for physical and mental wellbeing
• One paid volunteering day to give back to our communities
• The Spotlight Awards, recognizing the brightest talent across our group