Account Handler

Everywhen, part of the Ardonagh Group; Stafford; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

26 days holiday + bank holidays

Bonus structure

L&D and professional qualifications

Volunteer day

Employee assistance 24/7

Discounts & perks

ACT charity matching

Spotlight Awards

Job summary

Everywhen, part of the Ardonagh Group, is recruiting Insurance Account Handlers across the UK. The role offers a supportive environment, full training, a generous bonus structure, and a clear path for career progression within one of the UK's largest independent insurance brokers.

You'll manage client portfolios, support insurance journeys from new business to renewals, and work with clients, insurers and colleagues to ensure high standards of service.

Qualifications

• Experience in insurance is a plus but training is provided.
• Strong customer service mindset with proactive attitude.
• Comfortable communicating via phone and email.

Responsibilities

• Support day-to-day management of an assigned client portfolio.
• Assist with retention, cross-selling and referrals targets.
• Build strong relationships with clients and insurer partners.
• Serve as first point of contact for client and insurer enquiries.
• Respond to requests and resolve issues efficiently.
• Check insurer documentation and resolve discrepancies before issuing to clients.
• Maintain accurate client records in line with processes and regulatory requirements.
• Provide professional service via phone, email and other channels.

Skills

Customer service

Communication

Relationship building

Phone support

Team player

Tools

CRM software

Job description

Ready for your next career move?

If you're looking for an opportunity where you can build a rewarding career, develop new skills and be part of a supportive and successful team, we'd love to hear from you.

We're recruiting Insurance Account Handlers to join our friendly and growing teams across the UK. Whether you're an experienced insurance professional or looking to start an exciting new career, this could be the perfect opportunity for you.

As an Insurance Account Handler, you'll enjoy:

• Monday to Friday working hours with no weekend shifts, some opportunities will be hybrid, some will be office based

• A competitive salary based on your experience

• A generous bonus structure

• Comprehensive training and ongoing development

• The chance to build a long-term career with one of the UK's largest independent insurance brokers

• A supportive culture where your contribution is recognised and valued

What will you be doing?

As an Insurance Account Handler, you'll play a central role in delivering an outstanding experience for our clients. You'll help manage a portfolio of customers, supporting them throughout their insurance journey, from new business and policy changes through to renewals.

As a trusted point of contact, you'll work closely with clients, insurers and colleagues to ensure queries are resolved efficiently and service standards remain exceptional.

No two days are the same, making this a fantastic opportunity for someone who enjoys building relationships, solving problems and delivering great customer service.

Key Responsibilities

• Supporting the day-to-day management of an assigned client portfolio

• Helping achieve retention, cross-selling and referral targets

• Building strong and lasting relationships with clients and insurer partners

• Acting as the first point of contact for client and insurer enquiries

• Responding proactively to requests and resolving issues efficiently

• Checking insurer documentation and resolving discrepancies before issuing to clients

• Maintaining accurate client records in line with company processes and regulatory requirements

• Delivering a professional and responsive service via phone, email and other communication channels

What are we looking for?

For some opportunities, previous insurance experience will be essential. For others, we're equally excited to hear from school, college or university leavers, as well as individuals looking for a career change.

What matters most is your attitude, enthusiasm and willingness to learn. If you're new to insurance, we'll provide full training and support through our award-winning Learning & Development team.

We're looking for people who:

• Put customers at the heart of everything they do

• Bring energy, initiative, and a proactive mindset

• Communicate confidently with clients over the phone and via email

• Thrive as part of a collaborative and supportive team

• Adapt positively to change and enjoy working in a fast-paced environment

• Demonstrate honesty, integrity, and professionalism in everything they do

You will be welcomed and supported by the wider Ardonagh family joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits include:

• Holiday entitlement of 26 days plus bank holidays, increasing with length of service

• Opportunity to progress your career across the entire Ardonagh family

• Award-winning learning & development offering and support to obtain professional qualifications to enhance your knowledge and career prospects

• Paste as a professional that's the time to retire

• 24-hour Employee Assistance support for you and your family's physical and mental wellbeing

• Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more

• One day paid volunteering to give back to our communities

• Ardonagh Community Trust (ACT) - raising funds for charity with donation matching in your local community

• The Spotlight Awards, where we celebrate the best of the Ardonagh Group and all the bright talent across our business.

We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future. So, what are you waiting for?

Build a Career, Not Just a Job

We're committed to helping our people succeed. From day one, you'll receive the support, training, and development you need to thrive in your role and grow your career.

Whether you're taking your first steps into insurance or looking to take your experience to the next level, you'll have access to ongoing learning opportunities, professional development, and clear career progression within a business that invests in its people.

Join us and discover where a career in insurance can take you.

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

As an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.