Claims Handler

Everywhen; Southampton; Hybrid; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Holiday entitlement 26 days

35 hour working week

Career progression across Ardonagh

Learning & development support

Pension scheme

Employee Assistance program

Discounts & perks

One day volunteering

Ardonagh Community Trust

Spotlight Awards

Job summary

Everywhen in Southampton is hiring Claims Handlers to guide customers through their claims from first call to final settlement, creating trusted connections with clients and insurers. You will champion fair outcomes, support Account Executives, and keep administration organised to ensure smooth service.

This role offers a friendly, forward‑thinking environment with development opportunities. Experience in insurance and strong communication skills are preferred.

Qualifications

• Experience in Insurance is essential and claims knowledge preferred.
• Solid understanding of general insurance principles and regulations.
• Excellent communication and interpersonal skills.
• Proficient with Microsoft Office tools and software.
• Strong written and verbal communication abilities.

Responsibilities

• Guide customers through claims from first call to settlement.
• Build strong connections with clients and insurers.
• Champion the best outcomes for all parties.
• Assist in recovering uninsured losses.
• Keep admin organised and service running smoothly.
• Provide a reassuring voice on the client helpline.
• Support Account Executives in day-to-day activities.

Skills

Insurance industry experience

Insurance principles & regulations

Communication skills

Microsoft products knowledge

Written and verbal communication

Job description

Do you thrive on helping people through challenging moments? Are you at your best when building relationships and solving problems with empathy and expertise? If so, you’ll feel right at home with us.

We’re welcoming new Claims Handlers to our Southampton office — people who care about doing the right thing, enjoy working with others and want to grow within a friendly, flexible and forward‑thinking business.

What the role looks like

• Guiding customers through their claims from first call to final settlement
• Creating strong, trusted connections with clients and insurers
• Championing the best outcomes for everyone involved
• Helping recover uninsured losses
• Keeping our admin organised and our service running smoothly
• Being a reassuring voice on our client helpline
• Supporting our Account Executives

If you want a career where you’re supported, appreciated and part of a team that genuinely enjoys working together, we’d love to hear from you.

What we are looking for in our Claims Handler:

• Experience of working in the Insurance industry is Essential. Claim experience would be preferable.
• Understanding of general insurance principles, practices, and regulations.
• Excellent communication and interpersonal skills.
• Good working knowledge of Microsoft products.
• Excellent written and verbal communication skills.

In return you will be welcomed and supported by our Ardonagh family joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays, increasing with length of service
• 35 hour working week
• Opportunity to progress your career across the entire Ardonagh family
• Award-winning learning & development offering and support to obtain professional qualifications to enhance your knowledge and career prospects
• Pension scheme for when you feel it’s time to retire
• 24-hour Employee Assistance support for you and your family’s physical and mental wellbeing
• Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more
• One day paid volunteering to give back to our communities
• Ardonagh Community Trust (ACT) - raising funds for charity with donation matching in your local community
• The Spotlight Awards, where we celebrate the best of the Ardonagh Group and all the bright talent across our business.

We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future. So, what are you waiting for?

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

As an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.