Account Handler

South West Community Chaplaincy; Lancing; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Holiday allowance

Flexible hours

Hybrid options

Pension plan

Family leave

Learning & development

Job summary

Unity Insurance in Lancing is seeking an Account Handler to support our charity and community client base. You will be the primary contact for clients, provide quotations, policy advice and ongoing support, and manage renewals and claims enquiries with a focus on accuracy and high service levels.

The role offers full-time hours (35 per week), a permanent contract, and a commitment to professional growth within a purpose-led organisation serving community organisations across the UK.

Responsibilities

• Act as the first point of contact for clients, providing a professional and friendly service
• Provide quotations, policy advice and ongoing support
• Manage renewals, mid-term adjustments and claims enquiries
• Identify opportunities to recommend suitable products and services
• Maintain accurate customer records and documentation
• Help deliver an excellent customer experience while supporting business growth

Job description

Account Handler

Location: Unity Insurance, Lancing, West Sussex, BN15 8UW

Salary: £29,683per year, Band C, Level 3 Inc. MS

Hours: Full-time, 35 hours per week

Contract: Permanent

About the Role:

At Unity Insurance, we do more than provide insurance. We help protect the organisations, volunteers and communities that make a positive difference every day.

As part of the Scouts movement, we're proud to support charities, youth groups, Scouts, Guides and other community organisations across the UK. Our team is small, friendly and passionate about delivering excellent service to our customers.

We're looking for an experienced Account Handler to join us and play a key role in supporting our clients. This is an opportunity to become part of a purpose-led organisation where your work has a genuine impact, your contribution is valued, and you'll be supported to grow and develop.

This role could be a great fit if you:

• Enjoy building strong relationships with customers
• Take pride in delivering excellent service
• Have experience within insurance
• Are organised, proactive and customer-focused
• Want to be part of a supportive team with a meaningful purpose

What You'll Do:

As an Account Handler, you'll:

• Act as the first point of contact for clients, providing a professional and friendly service
• Provide quotations, policy advice and ongoing support
• Manage renewals, mid-term adjustments and claims enquiries
• Identify opportunities to recommend suitable products and services
• Maintain accurate customer records and documentation
• Help deliver an excellent customer experience while supporting business growth

What We're Looking For as our Account Handler:

We're looking for someone who has:

• Experience working within the insurance industry
• Strong customer service and relationship management skills
• Knowledge of insurance principles and FCA regulations
• Good IT skills and experience using insurance systems
• Insurance qualifications or a willingness to work towards them
• An understanding of charities, youth organisations or the voluntary sector
• A genuine passion for helping customers and making a difference

Why Join Unity Insurance:

At Unity, you'll be part of an organisation that supports groups helping young people gain Skills for Life. In return, we'll support you with development opportunities, ongoing training and the chance to broaden your experience within a friendly and collaborative team.

Benefits

We’re proud to be an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations nationwide.

• 28 days’ holiday, rising to 32 days after 2 years’ service, plus extra days at Christmas
• Flexible working hours and hybrid options
• Work in a way that suits you, your role, and your department
• Double-matched pension up to 10% of gross salary
• Family-friendly employer with generous family leave
• Learning and development opportunities via our internal learning hub

Closing date for applications: 23:59 pm Wednesday18th November2026

Interviews will be held WCMonday 30th November2026 in Lancing.

Strictly no agencies.

The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.