Charity Insurance Account Handler — Flexible, Hybrid

South West Community Chaplaincy; Lancing; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Holiday allowance

Flexible hours

Hybrid options

Pension plan

Family leave

Learning & development

Job summary

Unity Insurance in Lancing is seeking an Account Handler to support our charity and community client base. You will be the primary contact for clients, provide quotations, policy advice and ongoing support, and manage renewals and claims enquiries with a focus on accuracy and high service levels.

The role offers full-time hours (35 per week), a permanent contract, and a commitment to professional growth within a purpose-led organisation serving community organisations across the UK.

Responsibilities

• Act as the first point of contact for clients, providing a professional and friendly service
• Provide quotations, policy advice and ongoing support
• Manage renewals, mid-term adjustments and claims enquiries
• Identify opportunities to recommend suitable products and services
• Maintain accurate customer records and documentation
• Help deliver an excellent customer experience while supporting business growth

Job description

Unity Insurance in Lancing is seeking an Account Handler to support our charity and community client base. You will be the primary contact for clients, provide quotations, policy advice and ongoing support, and manage renewals and claims enquiries with a focus on accuracy and high service levels.

The role offers full-time hours (35 per week), a permanent contract, and a commitment to professional growth within a purpose-led organisation serving community organisations across the UK.