Account Handler

Howden Group Holdings; Farnborough; On-site; GBP 30,000 - 45,000; Full time

Job summary

Howden Group Holdings is seeking an Account Handler for their Private Clients team. This role involves building relationships with High-net-worth clients, ensuring excellent customer service, and supporting renewals and larger accounts. Successful candidates will have experience with Private clients and a passion for learning and developing in the insurance sector.

Benefits

Excellent training and development schemes

Company funded CII professional qualification

Enhanced maternity and paternity policies

Cycle to work loan scheme

Discounted personal health policies

Employee Assistance Programme (EAP)

Qualifications

• Experience with Private or HNW Clients is required.
• Must be passionate about customer service.
• Willingness to learn and develop insurance knowledge.

Responsibilities

• Building rapport with existing clients.
• Supporting team objectives and larger accounts.
• Identifying and exploring opportunities for clients.

Skills

Customer Service

Relationship Building

Active Listening

Consultative Selling

Business Curiosity

Education

Cert CII qualification

Job description

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From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.

With a no limits approach, we can rise to any challenge. Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer. Our collective power is also helping us to change the insurance narrative – doing right by our clients while using insurance as a tool to build resilience for individuals, businesses and communities. From pro bono work to insuring COVID-19 vaccine development to de-risking the carbon market, we’re using our skills, knowledge, and networks to make a difference and speed positive change in the world around us.

We are actively looking for an Account Handler to join our growing Private Clients team. This is a great opportunity to join a highly successful team and develop your experience and career within High-net-worth insurance. You will be responsible for building rapport with an existing book of clients and working closely with wider team to achieve objectives.

About you:

You will have experience developing and building long lasting relationships with Private or HNW Clients.

You must have a passion for excellent customer services as this role will be working with existing clients and will be supporting their needs.

You are able to work closely with colleagues to support on larger accounts from start to finish, including; attending meetings, taking notes, speaking to insurers, working through renewal presentations and renewals terms etc.

You will be tenacious and have a business curiosity, as this will allow you to identify and explore opportunities for existing clients to drive the best possible outcome.

You are willing to learn, as every day will be different. This is a great opportunity to expand your insurance knowledge and become Cert CII qualified.

You are consultative, have the ability to question effectively and will be an active listener, you will take the time to fully understand client requirements and be able to advise on products and solutions – thinking about client needs and referring identified opportunities – we are always looking for a ‘path to yes’

Rewards:
We believe that great work and dedication should be rewarded, that’s why we offer:

Excellent training and development schemes with accelerated career progression

Company funded CII professional qualification

Enhanced maternity & paternity policies

Cycle to work loan scheme available to all employees

Access to discounted personal health policies as well as a range of insurance products including home, motor, travel, specialist vehicles, critical illness, private medical, income protection etc.

Access to hundreds of highstreet retailer discounts through our reward and recognition platform

Employee Assistance Programme (EAP) to support employees outside of work

The above details just a handful of the benefits available to our employees, more details will be made available through the recruitment process

Our Culture: People First

We’ve travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world’s biggest insurance market. We’re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we’re local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven’t changed since day one, when we set out to create a company grounded in:

• An employee-ownership model
• Aligned external investors
• The trust and integrity born of friendship
• Expertise
• Independence

Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It’s created a culture of collaboration and innovation, where we’re driven to think bigger and empowered to challenge convention.

Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that’s better for everyone.

Diversity & Inclusion

At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

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