Account Handler

Arthur J. Gallagher & Co.; Chichester, Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company where you can embrace your passion for problem-solving and risk management. As part of a dynamic global brokerage team, you'll provide essential support to Account Managers and Brokers, helping to safeguard businesses and empower their ambitions. This role offers a unique opportunity to grow your skills in a collaborative environment that values diversity and inclusion. With competitive benefits, including generous holiday options and a defined contribution pension scheme, this is an exciting chance to build a rewarding career in the insurance industry.

Benefits

25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance covering 4x your salary

Income protection covering up to 50%

Health cash plan or Private medical insurance

Three paid volunteering days annually

Employee Stock Purchase plan

Discounted gym memberships

Season ticket loans

Emergency family care support

Qualifications

• 1+ years of related experience preferred.
• Understanding of insurance brokerage and customer service processes.

Responsibilities

• Assist Account Managers and Brokers in servicing clients.
• Resolve customer service inquiries and maintain logs.
• Market new and renewal accounts as per company procedures.

Skills

Customer Service

Problem Solving

Administrative Support

Education

High School Diploma/GED

Job description

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

How you'll make an impact

Assist Account Managers, Account Executives, Producers, and Brokers in servicing a designated group of clients or book of business related to marketing, claims, administration, and sales. Typically assigned to accounts with less complex needs and no renewal goals. Under the guidance of more senior staff, provide administrative support to clients. Resolve customer service inquiries requiring research and interaction with carriers or agents. Handle day-to-day client contacts, respond to questions, and maintain logs. Market new and renewal accounts as per company procedures. Evaluate proposals, prepare renewals and client presentations, and assist with RFP responses. May guide Customer Service Reps or administrative support.

About you

Requirements:

• High School Diploma/GED and 1+ years of related experience.

Preferred:

• Appropriate license

Behaviors:

• Understanding of the insurance brokerage business and customer service processes/tasks.

Compensation and benefits

Along with a competitive salary, great teams, and exciting career opportunities, we offer a wide range of benefits.

Minimum core benefits include:

• At least 25 days holiday, plus bank holidays, with options to buy extra days
• Defined contribution pension scheme with Gallagher contributions
• Life insurance covering 4x your salary, up to 10x
• Income protection covering up to 50% of income, with top-up options
• Health cash plan or Private medical insurance

Additional benefits include:

• Three paid volunteering days annually
• Employee Stock Purchase plan at a discount
• Share incentive plan, HMRC approved
• Critical illness cover
• Discounted gym memberships across 3,000 gyms
• Season ticket loans
• Discount vouchers for shopping and services
• Emergency family care support
• And many more…

We value inclusion and diversity

Inclusion and diversity are integral to our organization. Gallagher has a long-standing commitment to sustainability and community support. We embrace diverse identities, experiences, and talents to better serve our clients and communities. We are committed to making our recruitment process inclusive and accessible, supporting employees with long-term health conditions or disabilities. For reasonable adjustments during recruitment, contact [e-mail]. We are proud to be a Living Wage employer and oppose discrimination based on protected characteristics, ensuring equal employment opportunities for all.