Commercial Account Handler

Howden Group Holdings; Fleet; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Commercial Account Handler, where you will build relationships with clients from sole traders to CEOs. This role offers the chance to excel in a supportive environment that values work/life balance and career progression. With a focus on collaboration and innovation, you will play a key role in achieving objectives while ensuring compliance and high service standards. Enjoy a rewarding career with comprehensive benefits, including flexible working options and opportunities for professional development.

Benefits

22 days holiday plus bank holidays

Life Assurance (up to 4x salary)

Income Protection

Contributory Pension Scheme

Healthcare Cashplan

Gym Discounts

Retail Discounts

Qualifications

• Strong attention to detail for reviewing client documentation.
• Ability to build and maintain relationships with clients and stakeholders.

Responsibilities

• Support the quoting process by reviewing client documentation.
• Assist in achieving high renewal retention and exceeding customer expectations.

Skills

Attention to Detail

Relationship Building

Data Processing

Adaptability

Education

Professional Qualification in Insurance

Job description

Who are we?

Howden is a collective – a group of talented and passionate people around the world. We have pushed the boundaries of insurance, united by a shared passion and no-limits mindset. Our strength lies in our ability to collaborate as a powerful international team of 18,000 employees across over 100 countries.

People join Howden for various reasons, but they stay for our culture, which sets us apart. Our culture fosters work/life balance, career progression, sustainability, and volunteering. Our no-limits approach enables us to rise to any challenge, whether it’s supporting clients, innovating in insurance, or making a positive impact globally.

We are currently looking for a Commercial Account Handler to join our Howden Consumer & Local Commercial team. Over the past 14 years, our local Commercial team has grown rapidly to over 200 members across the UK. In this role, you will build rapport with clients ranging from sole traders to CEOs of large organizations, working closely with the Branch Manager to achieve objectives.

About you:

• Strong attention to detail for reviewing client documentation accurately to support the quoting process.
• Ability to build and maintain relationships with internal stakeholders, clients, and external contacts to meet expectations and compliance standards.
• Assist Commercial Account Executives in achieving high renewal retention, exceeding customer expectations, and meeting FCA requirements.
• Willingness to learn and adapt, with opportunities for career progression and professional qualification.
• Ability to process data promptly and accurately to support client service and internal processes.

Rewards:

We believe in rewarding dedication with benefits such as:

• 22 days holiday (plus bank holidays), increasing with service.
• Core benefits including Life Assurance (up to 4x salary), Income Protection, Contributory Pension Scheme (4% employer, 5% employee, increasing to 5%/5% in April 2025), and Healthcare Cashplan.
• Lifestyle and financial benefits like gym discounts, salary sacrifice schemes, insurance policies at discounted rates, and retail discounts.

What we offer in return:

A flexible career aligned with your values. We support diversity and encourage individuals who share our commitment to making a positive difference at work and beyond.

Reasonable adjustments:

We are committed to providing accommodations to ensure our positions align with your needs, including flexible hours and hybrid working where possible. If interested but unsure about fit or adjustments, apply, and we will assist accordingly.

*Note: Not all roles can accommodate flexible working changes. Contact your Recruitment Partner for details.*