Account Handler

Lawes Consulting Group; Brighton; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Full benefits package

Professional qualifications support

Job summary

Lawes Consulting Group is seeking a Commercial Account Handler to join the West Sussex team. The role involves supporting day-to-day client needs, renewals, and quotations, while assisting Account Executives with renewals and new business proposals.

Hybrid working is available. The ideal candidate has 2+ years in an Account Handling role (Commercial Motor Fleet and related lines) and, ideally, Cert CII, with Acturis experience advantageous.

Qualifications

• 2+ years' experience in an Account Handling role (Commercial Motor Fleet and related lines).
• Cert CII (ideally) with progression aim in client-focused environment.
• Experience using Acturis is highly beneficial.

Responsibilities

• Assist clients with renewals and quotations, managing relationships with stakeholders.
• Proactively build referrals from existing clients for new business.
• Review and develop clients' cover to ensure appropriate protection.
• Liaise with broking and support teams to ensure documentation accuracy.
• Negotiate with underwriters to secure best terms.
• Work in a compliant and timely manner across cases.
• Contribute to retention levels and income targets.
• Support regional management and development of colleagues.

Skills

Strong communication

Stakeholder management

Organisational & IT skills

Policy wordings interpretation

Full driving licence

Education

Cert CII

Tools

Acturis

Job description

Job title: Commercial Account Handler

Salary: £Negotiable + Benefits

Location: Brighton (hybrid working available if desired)

PURPOSE OF ROLE

Our client is looking to appoint a Commercial Account Handler to join their office in West Sussex.

The role is designed to support clients with their day-to-day needs including mid-term adjustments, document queries and SME renewal reviews while also helping our Account Executives with renewal preparation and new business quotations. You'll play a key part in keeping workloads balanced across the team, helping to ensure clients continue to receive the high level of service they're used to.

RESPONSIBILITIES

• Assisting clients with renewals and new business quotations, managing relationships with key stakeholders and delivering outstanding service
• Proactively building a pipeline of referrals from existing clients to generate new business
• Working with clients to review and develop their cover, ensuring they have the right level of protection
• Liaising with the broking and support teams to ensure all documentation is accurate
• Negotiating with Underwriters as required to secure the best available terms
• Working in a compliant and timely manner across all cases
• Helping to achieve retention levels and income targets
• Working with the regional management team to support business objectives and the development of colleagues

BENEFITS

• You'll join a close-knit, highly motivated team that looks after each other as well as its clients
• Hybrid working is available if you'd like it
• A negotiable basic salary is on offer, alongside a full benefits package including holiday, pension and death in service cover
• Flexible benefits and access to the annual share save scheme become available after probation
• Full support, including funding, is provided for professional qualifications after probation

EXPERIENCE

• 2+ years' experience in an Account Handling role covering Commercial Motor Fleet and associated lines (Commercial Combined, Business Interruption, Material Damage and Liability)
• Ideally Cert CII qualified, with ambition to progress within a client-focused organisation
• Previous experience using Acturis is highly beneficial

SKILLS

• Strong written, verbal and video communication skills
• Strong interpersonal and stakeholder management skills
• Excellent organisational and IT skills, with a keen eye for detail
• Able to interpret policy wordings and draw accurate conclusions
• A full driving licence would be beneficial for future client visits