Account Handler

Gallagher; Dudley; On-site; Confidential; Full time

Benefits offered by this job

Competitive pay

Benefits package

Career development

Collaborative culture

Global reach

Job summary

Gallagher requires an Account Manager in the Dudley area to oversee a portfolio of about 250 customers, delivering tailored commercial insurance solutions and trusted advice to retain and grow the book.

You will renew, quote, upsell where appropriate, and liaise with insurers while ensuring accurate data and compliant processes. A collaborative, client‑facing role with development opportunities.

Qualifications

• Commercial insurance experience is essential.
• Excellent advisory and communication skills.
• Strong planning, analytical, and risk awareness abilities.
• Proven upsell capability and growth mindset.
• Quality and conduct focused on customer outcomes.
• Ability to work independently and manage workload.
• Eligible to work in the UK.

Responsibilities

• Manage a portfolio of circa 250 customers with high service standards.
• Source appropriate products and placement solutions for clients.
• Provide expert advice to achieve strong customer outcomes.
• Assist in renewals, gathering information for mid-term adjustments.
• Follow up on renewal quotations and identify alternative quotes.
• Liaise with third-party insurers and keep data accurately recorded.
• Identify upsell opportunities while maintaining quality and compliance.

Skills

Commercial insurance

Advisory skills

Communication

Analytical thinking

Risk awareness

Upselling

Independence

Workload management

UK work eligibility

Job description

Overview

Are you an experienced insurance professional with a passion for delivering exceptional customer outcomes? Do you thrive in a fast-paced environment where you can build strong relationships and provide expert advice? If so, we'd love for you to join our team as an Account Manager in our Brierley Hill office! As an Account Manager, you will take responsibility for a portfolio of approximately 250 customers. Your role will focus on optimising customer retention and growing the portfolio by delivering exceptional advice and tailored insurance solutions.

How you'll make an impact

• Managing a portfolio of circa 250 customers, ensuring their needs are met with the highest level of service.


• Sourcing the most appropriate products and placement solutions to meet customer requirements.


• Delivering excellent customer outcomes by providing expert advice and guidance.


• Assisting in the renewal process, gathering information and documentation for existing customers regarding renewals and mid-term adjustments.


• Following up on new and existing renewal business quotations and identifying alternative quotes for customers.


• Liaising regularly with third-party insurers and ensuring all data is accurately recorded in the system.


• Identifying opportunities to upsell and grow the portfolio while maintaining a strong focus on quality and compliance.

About You

• Commercial insurance experience is essential.


• High level of technical acumen across a wide range of business sectors and classes of insurance.


• Excellent advisory and communication skills, with the ability to build strong rapport with clients.


• Strong planning, analytical, and risk awareness skills.


• Proven ability to upsell and identify growth opportunities.


• Competence in quality and conduct, with a focus on delivering outstanding customer outcomes.


• Ability to work independently and manage your own workload effectively.


• Eligible to work in the UK.

Compensation and benefits

• Competitive compensation


• Comprehensive benefits programs designed to support your well-being


• Career development opportunities and ongoing learning


• A collaborative, people-first culture with accessible leadership


• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you're in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)