Account Manager

Expeditors International; Greater London; Hybrid; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Private Medical Insurance

Employee Assistance Programme

Pension Scheme

Life Assurance

Bike to work scheme

Employee Stock Purchase Plan

Training and Personnel Development

26 WFH days annually

Job summary

Expeditors International in London is seeking an Account Manager to strengthen relationships with existing accounts and develop opportunities across organizational levels. You will understand client strategy, ensure satisfaction, and coordinate cross-departmental efforts to deliver value.

Strong relationship-building, CRM proficiency, and a customer-centric mindset are essential for driving retention and revenue in a global logistics network.

Qualifications

• University or equivalent business qualifications.
• Strong MS Office and CRM skills.
• Proven ability to manage relationships across multiple levels.
• Experience in logistics or related roles is a plus.

Responsibilities

• Strengthen relationships with existing accounts.
• Penetrate accounts’ organizational structure and build relationships beyond the main contact.
• Understand customers’ business and Expeditors’ role.
• Ensure customer satisfaction and follow up.
• Communicate service issues to management.
• Identify opportunities and grow business from existing accounts.
• Assist with collections when needed.
• Manage client profiles and CRM updates.
• Build territory maps showing accounts per city.
• Be fluent in Expeditors systems and provide account updates.
• Coordinate with departments for joint account visits.
• Lead handoffs of major opportunities to Sales and Ops.
• Manage Business Reviews.
• Seek continuous improvements in procedures and services.

Skills

Relationship management

Customer service excellence

Negotiation

Cross-functional collaboration

Education

University or equivalent business qualifications

Tools

MS Office

CRM software

Job description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

SUMMARY DESCRIPTION:

Tomaintainownershipofexistingidentifiedaccounts, to improve the level of customer service, while increasing business opportunities.

Responsibilitiesand Duties

• Strengthen relationships with existing accounts.
• Penetrate organizational structure for accounts and develop relationships at all levels beyondmainpoint of contact.
• Understand customers’ business and strategy and our role with the customer.
• Ensure customer satisfaction and follow up.
• Communicate service issues to Department Managers/Supervisors.
• Identifyopportunities and grow business from existing house accounts.
• Assistwith collections when needed.
• Manage client profilesand updates on the CRM
• Build territory maps showing number of accountslocatedin each city
• Fluent in EI systems and demosin order toprovide technical updatesto accounts
• Share weekly schedule with all Departments to help coordinate and participate in joint account visits.
• Turn major business opportunities and proposals over to Sales and operational issues to Ops.
• Management of Business Reviews
• Continually seek improvement in procedures and services to create more efficient and cost-effective operations.
• Assume lead responsibility for the efficient delivery of all (branch) services.
• Ensure that a functioning and agreed upon invoicing - payment process is in place.

WHATWEEXPECT FROM YOU:

Expeditors Core Competencies

Exceptional Customer Service:Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.

Job Execution:Consistently completes quality work that matches job expectations.Is committed to operational excellence and continuous improvement for own job function and across the network.All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

Reliability:Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.

Collaboration:Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

Communication:Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers.Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.

Culture:Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Personal Growth and Development:Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

Account Manager Job-Specific Competencies

Business Development :Uses business acumen and strategic thinking with ability to plan and execute effective and ongoing needs assessments. Identifies strategic improvement and value creating opportunities in line with both customers' supply chain objectives and business goals and Expeditors' initiatives. Collaborates to create and validate solutions (product, service, tech) that deliver quantifiable customer benefits. Leverage customer knowledge and relationships to influence positive outcomes.

Customer Management :Continuously builds and maintains strong relationships throughout a customer's business hierarchy in order to understand organizational dynamics, decision making, and strategic executive alignment leading to trusted partner status. Maintains effective oversight for customers' operational needs and optimal execution for account growth through leadership, active communication, collaboration, and advocacy both internally and with customers.

Business Intelligence :Develops and maintains data fluency combined with effective use of business intelligence tools for: information gathering, processing, and analysis; performance management and improvement; and reporting.

Qualifications

• University or equivalent business qualifications
• Minimum 3 years Expeditors’ or industry experience
• Proficient in MS Office and CRM software
• Ability to communicate up and down management hierarchy with equal effectiveness
• Strong presentation skills and analytical skills
• Proven problem solving and interpersonal skills

Additional Information

Expeditors offers excellent benefits:

• Private Medical Insurance
• Employee Assistance Programme
• Pension Scheme
• Life Assurance
• Bike to work scheme
• Employee Stock Purchase Plan
• Training and Personnel Development Programme
• 26 WFH days annually