Account executive in programmatic advertising

MiQ; Greater London; Hybrid; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Healthcare benefits

Bonus and performance incentives

Generous annual PTO

Parental leave

Job summary

MiQ ищетSenior Account Executive в отдел Account Management. Вы будете обеспечивать оперативную и качественную работу с клиентами, управлять кампаниями и настраивать их параметры, поддерживать процесс биллинга и отслеживания результатов.

Вы займётесь поиском возможностей для upsell/cross-sell и строить долгосрочные отношения через регулярные встречи и взаимодействие с внутренними командами. Требуется опыт в рекламной индустрии и знание программного пространства.

Qualifications

• Клиентский сервис на уровне агентства/мидл-уровня.
• Опыт 3+ лет в рекламном агентстве или смежной роли.
• Опыт поддержки продаж, Ad-Ops и клиентского сервиса.

Responsibilities

• Обеспечение качественного сервиса для клиентов MiQ.
• Администрирование кампаний и настройка трекинга.
• Решение проблем клиентов без эскалации и поддержка продаж.
• Поддержка кросс- и апселлинга через анализ данных.

Skills

Client facing

Campaign management

Programmatic & social

Communication skills

Analytical thinking

Proactive attitude

Attention to detail

Organisational skills

Tools

Salesforce

Job description

Описание

We're MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we're all united in the vision to lead the programmatic industry and make it better. As a Senior Account Executive in the Account Management department, you'll have the chance to be part of a fast-moving, collaborative role where no two days look the same.

Задачи

• Deliver consistent, reliable and friendly service for all MiQ clients
• Ensure campaign operations are seamless
• Resolve client issues quickly and without fallout
• Support on client entertainment
• Support programmatic and social media campaigns and integrated activations, collaborating with internal teams to bring creative, audience-first ideas to life
• Project manage build of creative assets and other campaign setup requirements
• Manage campaign setup
• Monitor pacing and performance of campaigns and drive upweight of activity where appropriate
• Manage, use creative ability to tell a story and deliver post campaign reporting and insights
• CRM (Salesforce) - IO management & understanding of Sales' pipeline
• Obtain PO details to enable smooth client billing
• Reconciliation of bookings
• Implement tracking pixels.
• Troubleshoot campaign issues as they arise.
• Identify upselling and cross-selling opportunities through a strategic, data-driven approach.
• Begin developing an understanding of how to grow accounts by building strong client relationships through regular hotdesking and client meetings.

Требования

• Client facing and customer service experience
• Minimum 3 years in an advertising/media agency or owner (or similar)
• Account Management / Client Services/ Sales Support / Ad-Ops background
• Knowledge of the programmatic/social media space
• Curiosity about the wider digital ecosystem and a desire to build product knowledge across display, video, audio, CTV, DOOH and YouTube
• Strategic thinking: the ability to connect client objectives, campaign performance, audience insights and industry trends to shape smart recommendations
• Commercial curiosity and confidence to spot opportunities for upselling, cross-selling and growing client relationships
• An instinct for turning data into clear, compelling stories and proactively bringing fresh ideas, tests and solutions to clients
• High attention to detail
• Organisational skills
• Proactive attitude
• Willingness to learn
• Excellent communication skills
• Alignment with MiQ's core values/culture
• A can-do attitude, with a dream to grow alongside us
• Good understanding of DSPs and social platforms.
• Good understanding of pixels and tag-management systems.

Условия

• A hybrid work environment
• New hire orientation with job-specific onboarding and training
• Internal and global mobility opportunities
• Competitive healthcare benefits
• Bonus and performance incentives
• Generous annual PTO, paid parental leave, with two additional paid days to acknowledge holidays, cultural events, or inclusion initiatives
• Employee resource groups designed to connect people across all MiQ regions, drive action, and support our communities