Account Executive - E-commerce Solutions

Placements24; Watnall; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Career advancement opportunities

Medical aid and retirement fund

Regular training on e-commerce trends

Positive and collaborative environment

Job summary

Placements24 is seeking an Account Executive to join our client’s team in Kimberley, South Africa. You will manage a portfolio of e-commerce clients, acting as the primary contact and trusted advisor to drive revenue growth and client satisfaction.

With 3+ years in account management or sales, you will identify upsell opportunities, conduct business reviews, and coordinate with sales and support to deliver a seamless client experience for measurable success.

Qualifications

• 3+ years in account management, sales, or customer success within e-commerce or technology.
• Proven ability to manage client relationships and drive revenue growth.
• Strong understanding of e-commerce platforms and digital marketing.

Responsibilities

• Manage a portfolio of e-commerce clients as the main point of contact.
• Identify opportunities for upselling and cross-selling services and features.
• Conduct regular check-ins and business reviews with clients to ensure their success.
• Address client inquiries and resolve issues promptly and effectively.
• Monitor account health and implement strategies to retain business.
• Educate clients on platform updates, features, and industry best practices.
• Gather client feedback to contribute to product development and service improvements.
• Meet and exceed client retention and revenue growth targets for assigned accounts.
• Collaborate with sales and support teams to ensure a seamless client experience.

Skills

Account management

Sales

Customer success

CRM software

Communication

Negotiation

Education

Bachelor's degree in Business/Marketing or related field

Tools

Salesforce CRM

Job description

About the Role

Our client, a leading provider of integrated e-commerce solutions for retailers, is seeking an energetic and driven Account Executive to join their team in Kimberley, Northern Cape, ZA . This role is focused on managing and growing relationships with existing clients, identifying opportunities for expansion, and ensuring client satisfaction with our client's platform and services. You will act as a trusted advisor, helping businesses leverage e-commerce to enhance their sales and customer engagement. This position requires a proactive approach and a deep understanding of the e-commerce landscape.

Key Responsibilities

• Manage a portfolio of e-commerce clients, serving as their primary point of contact.
• Identify opportunities for upselling and cross-selling additional services and features.
• Conduct regular check-ins and business reviews with clients to ensure their success.
• Address client inquiries and resolve any issues promptly and effectively.
• Monitor client account health and proactively implement strategies to retain business.
• Educate clients on new platform updates, features, and industry best practices.
• Gather client feedback to contribute to product development and service improvements.
• Meet and exceed client retention and revenue growth targets for your assigned accounts.
• Collaborate with sales and support teams to ensure seamless client experience.

Requirements

• Minimum of 3 years of experience in account management, sales, or customer success within the e-commerce or technology sector.
• Proven ability to manage client relationships and drive revenue growth.
• Strong understanding of e-commerce platforms, online retail trends, and digital marketing.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to build rapport and trust with business owners and decision-makers.
• Proficiency in CRM software (e.g., Salesforce) is required.
• Bachelor's degree in Business, Marketing, or a related field is preferred.
• Must be based in or willing to relocate to Kimberley, Northern Cape, ZA .
• A proactive and customer-centric approach.

Benefits

• Competitive salary and performance-based bonuses.
• Opportunities for career advancement within a growing company.
• Comprehensive medical aid and retirement fund.
• Regular training on e-commerce trends and technologies.
• Positive and collaborative work environment.