Account Manager - Corporate Clients

Placements24; London Borough of Newham; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Medical aid

Retirement fund

Professional development

Travel allowance

Company laptop and mobile

Annual leave

Conferences and training

Job summary

Placements24 is seeking an experienced Account Manager to nurture and grow relationships with key corporate clients in East London. You will ensure client retention, satisfaction, and identify opportunities for upselling our services, coordinating with internal teams to deliver strategic solutions.

The successful candidate will have 4+ years in account management, strong communication and negotiation skills, proficiency with Zoho or Salesforce, and willingness to travel within the region.

Qualifications

• 4+ years in account management or similar client-facing sales role.
• Proven track record of growing corporate accounts.
• Strong business operations and client service understanding.
• Excellent communication and negotiation skills.
• Ability to build relationships across organizational levels.
• Willingness to travel within region.

Responsibilities

• Manage a portfolio of key corporate accounts, ensuring client satisfaction and retention.
• Develop and implement strategic account plans to drive revenue growth.
• Serve as main client contact, addressing inquiries and resolving issues promptly.
• Identify upsell and cross-sell opportunities.
• Conduct regular business reviews with clients to assess needs and demonstrate value.
• Coordinate with sales, support, and operations for seamless service delivery.
• Monitor account health and address potential risks.
• Prepare and present account performance reports and forecasts.
• Provide strategic recommendations to management.
• Stay informed about industry trends to offer relevant insights.
• Contribute to development of new service offerings based on feedback.

Skills

Account management

Client relations

CRM (Zoho/Salesforce)

Negotiation

Stakeholder management

Strategic planning

Education

Bachelor's degree in Business Administration or related field

Tools

Zoho

Salesforce

Account management tools

Job description

About the Role

Our client, a dynamic service provider, is looking for an experienced Account Manager to nurture and grow relationships with key corporate clients in East London, Eastern Cape. This role is fundamental to ensuring client retention, satisfaction, and identifying opportunities for upselling and cross-selling our comprehensive range of services. The ideal candidate will possess strong commercial acumen, excellent communication skills, and a proven ability to manage complex client portfolios. You will act as the primary point of contact, coordinating with internal teams to deliver exceptional service and strategic solutions. This role involves regular engagement with clients in East London and surrounding areas, alongside strategic planning and reporting activities.

Key Responsibilities

• Manage a portfolio of key corporate accounts, ensuring high levels of client satisfaction and retention.
• Develop and implement strategic account plans to drive revenue growth and deepen client relationships.
• Act as the main point of contact for clients, addressing inquiries and resolving issues promptly and professionally.
• Identify opportunities for upselling and cross-selling services to existing clients.
• Conduct regular business reviews with clients to assess needs, provide updates, and demonstrate value.
• Collaborate with internal departments (e.g., sales, support, operations) to ensure seamless service delivery.
• Monitor client account health and proactively address potential risks.
• Prepare and present account performance reports, forecasts, and strategic recommendations to management.
• Stay informed about industry trends and competitor offerings to provide clients with relevant insights.
• Contribute to the development of new service offerings based on client feedback and market demand.

Requirements

• Minimum of 4 years of experience in Account Management, Client Relations, or a similar client-facing sales role.
• Proven track record of successfully managing and growing corporate client accounts.
• Strong understanding of business operations and client service principles.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to build strong, long-lasting relationships with clients at various organizational levels.
• Proficiency in CRM software (e.g., Zoho, Salesforce) and account management tools.
• Strategic thinking and problem-solving capabilities.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
• Familiarity with the business landscape in East London, Eastern Cape.
• Valid driver's license and willingness to travel within the region as needed.

Benefits

• Competitive salary with performance-based bonuses and incentives.
• Comprehensive medical aid and retirement fund benefits.
• Opportunities for professional development and continuous learning.
• A stable and supportive work environment in East London.
• Career advancement opportunities within a growing company.
• Travel allowance for business-related trips.
• Company-provided laptop and mobile phone.
• Access to industry-specific training and conferences.
• Generous annual leave.
• Collaborative team culture focused on client success.