Account Executive - Case Handler

Marston Holdings Limited; Camberley; Hybrid; GBP 26.000 - 34.000; Vollzeit

Benefits dieser Stelle

Discretionary bonus

25 days holiday

Training opportunities

Parental leave

Healthcare plan

Staff discounts

Pension scheme

Zusammenfassung

Marston Holdings Limited is seeking an Account Executive - Case Handler to join our Camberley office. You will be the primary contact for clients, handling case files from start to finish and collaborating with the enforcement team to resolve inquiries quickly.

You will manage diaries, generate reports, and process invoicing while maintaining high standards of communication both by phone and email.

Qualifikationen

• Experience in a fast-paced office environment.
• Strong communication, written and verbal.
• Proactive problem-solving and organisation.
• Collaborative team player with attention to detail.

Aufgaben

• Handle case files from start to finish.
• Be main contact via phone and email for clients.
• Work with enforcement team to resolve inquiries quickly.
• Prepare reports and process invoicing.
• Manage diaries and plan cases.
• Use online tracing tools and databases.

Kenntnisse

Excellent written and verbal коммуника

Microsoft Office proficiency

Organised and workload management

Team player

Phone and email handling

Tools

Microsoft Office

Jobbeschreibung

Account Executive - Case Handler

Location: Camberley

Do you enjoy speaking to people and helping to find quick effective solutions?

Do you want the opportunity to be involved in dealing with clients and customers on a regular basis facilitating communication and ensuring the best level of service?

Engage Services ESL, part of Marston Holdings Ltdare looking for a confident efficient individual to complete their team! Based in our dynamic and fast-paced Camberley office you'll be responsible for getting in touch with customers and clients by phone and email - handling daily queries and ensuring clear communication at all times..

What you will be doing:

• Handling case files from commencement to conclusion
• Acting as the key point of contact via phone and email for clients and customers
• Collaboratingwith the enforcement team to resolve case inquiries quickly
• Preparing reports and processing invoicing
• Diary management and case planning
• Usingonline consumer tracing tools and databases

What We Are Looking For:

• Previous experience in an fast-paced office environment
• Excellent written and verbal communication skills – confident and professional in every interaction
• Solution-focused mindset with the ability to handle challenges proactively
• Highly organised and able to manage a busy, varied workload efficiently
• Strong team player who thrives in a collaborative environment
• Proficient in Microsoft Office (Word, Excel, Outlook, and Teams)

What's in it for you?

• Discretionary monthly bonus
• 25 days holiday + Bank Holidays
• Excellent training and development opportunities
• Enhanced Maternity and Paternity Package NB subject to eligibility criteria
• Healthcare Cash Plan
• Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing
• Pension Scheme

A bit about us:

Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.

New starters will be subject to clearance through the Disclosure and Barring Service. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

INDC