Account Executive - Agentforce Service

Lorz Service GmbH; Greater London; On-site; GBP 75,000 - 110,000; Full time

Job summary

Salesforce is seeking an Account Executive to drive growth for Agentforce Service, covering voice, digital engagement and service platforms. You will partner with customers to understand objectives, craft compelling value propositions, and lead cross-functional teams to close deals.

The role requires successful quota attainment in tech-enabled services, with strong communication across written and spoken formats. London-based, with potential for flexible/remote arrangements depending on policy.

Qualifications

• Quota-carrying, technology solution-based direct sales experience.
• Experience with Contact Centre, Field Service, ITSM, HR Service software.
• Ability to build and execute account plans to retain and grow ACV with upsell/cross-sell.
• Skill in uncovering customers' objectives and value hypotheses through discovery.
• Proven ability to identify compelling value propositions addressing customer needs and understanding Agentforce & Service Cloud.
• Clear, confident written and verbal communication; comfortable with Slack, Google Slides, and Zoom.
• Experience driving results by leveraging available resources and internal teams.
• Consistent track record of meeting or exceeding quota.

Responsibilities

Skills

Quota carrying sales

Service software experience

Account planning

Discovery research

Solutioning

Customer communication

Resource application

Team selling

Tools

Slack

Google Slides

Zoom

Job description

We are hiring an Account Executive to join the Agentforce Service team and help drive growth for one of Salesforce's fastest-growing products. This role covers the full Agentforce service platform — spanning Contact Centre, ITSM, and HR Service — with a particular focus on Agentforce Voice, Digital Engagement, and Agentforce for Service.

About Agentforce Service

Agentforce Service is Salesforce's complete agentic service platform—built for every type of service, in any industry, across any channel. Powered by Agentforce, it is the only platform where AI agents and human service representatives work together in real time to resolve issues faster, personalise every interaction, and deliver support across every channel—including customer service, IT Service Management (ITSM), and HR service—to unify service delivery on a single intelligent platform.

With the industry's fastest-growing AI adoption rate, agentic AI use in service grew from 39% to 66% in a single year. Agentforce Service equips businesses to meet customers where they are—across voice, digital messaging, web chat, email, WhatsApp, and more. Autonomous Agentforce agents handle high-volume interactions 24/7, while the Service Rep Assistant supports human agents with real-time next‑best‑action suggestions, case summaries, and AI‑powered knowledge recommendations—delivering faster resolution, higher CSAT, and lower operating costs across a blended human and AI workforce.

Required Skills and Qualifications

• Demonstrated success in quota‑carrying, technology solution‑based direct sales
• Proven experience working with Contact Centre, Field Service, ITSM, HR Service, or Service Engagement software
• Account Planning: Ability to build and execute account plans to retain and grow ACV with existing customers, focusing on upsell and cross‑sell opportunities
• Research and Discovery: Skill in uncovering customers' current processes, business objectives, and strategic goals through discovery, use cases, and value hypotheses
• Solutioning: Ability to identify compelling value propositions that address customer needs, demonstrating understanding of the Agentforce and Service Cloud technology stack—including customer service, ITSM, and HR service capabilities
• Customer Communication: Ability to engage customers clearly and confidently across written, verbal, and presentation formats, using tools such as Slack, Google Slides, and Zoom
• Resource Application: Experience driving results by leveraging available resources, tools, and internal teams effectively
• Team Selling: Ability to align and engage account teams and partner ecosystems to support deal progression and long‑term customer success

Preferred Skills and Qualifications

• Strong interpersonal and communication skills
• Familiarity with sales methodologies (e.g., MEDDIC, Challenger, Command of the Message)
• Experience developing business cases and service requirements, and building strategic partnerships
• Ability to work effectively in a fast‑paced, high‑growth environment
• Consistent track record of meeting or exceeding quota
• Experience collaborating across multiple internal teams and aligning resources to account objectives
• We welcome candidates from diverse backgrounds—relevant experience will be evaluated holistically and may include professional, extracurricular, military, or volunteer experience that demonstrates the core competencies for this role

Benefits

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

We provide reasonable accommodations during the application or recruiting process. If you need an accommodation, please submit a request via our Accommodations Request Form.

Equal Opportunity Statement

Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality for all and strive to create an inclusive workplace free from discrimination. Applicants are assessed on merit, competence and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and all other aspects of employment.

We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. Disabled applicants who meet the essential criteria for the role are welcome to apply and may opt‑in to the interview scheme.