Account Executive

Ted Experience; City Of London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

KPIs & bonus

Competitive salary

Gym membership

Healthcare

28 days holiday

Leadership team

Growth opportunities

Culture

Job summary

Ted Experience is seeking an Account Executive to oversee planning, staffing and operations for key client campaigns, deploying a trained workforce to demonstrate and sell products across retail channels using Ted Tech for data-informed decisions.

You will coordinate scheduling, ensure accuracy, manage payroll queries with the Senior Account Manager and Finance Director support, and build strong relationships with clients and internal teams.

Qualifications

• 1–2+ years in a similar role within staffing/brand/field marketing agencies.
• Experience in operational/client services/account management.
• Strong communication and relationship-building skills.
• Proficiency in Excel and PowerPoint; data-driven mindset.

Responsibilities

• Ensure campaign execution output (planning, scheduling, project management) meets plan and exceeds client expectations.
• Maintain accurate planning data and coordinate with clients to resolve issues using data-driven insights.
• Collaborate with clients to navigate live working environments.
• Prepare and distribute work schedules; coordinate with departments to adjust as needed.
• Ensure staff booking portal accuracy for attendance, changes, and training new starters; assist payroll inquiries with Senior Account Manager/Finance Director.

Skills

Account management

Client services

Data-driven decision making

Communication

Excel

PowerPoint

Attention to detail

Relationship building

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

About Ted Experience:

Bespoke workforce solutions to sell, sample, demonstrate and audit for the world’s largest companies – optimised by Ted-technology.

At Ted, we blend expert staffing, innovative technology, and streamlined processes to remove the typical challenges associated with working with people at scale. We simplify everything from recruitment and training to deployment and management, ensuring that our clients can focus on their core business while we handle the intricacies of workforce management. It's about delivering exceptional results with minimal hassle—people management, made easy.

About The Role:

This Account Executive role helps oversee the planning, staffing and operations used at the heart of our business for our key clients, working on an account that deploys a trained workforce to demonstrate and sell a product in various retail channels leveraging Ted Tech for data-informed business decisions. This role is challenging, exciting and is operationally complex.

Role Objectives & Responsibilities:

• To ensure that the campaign execution output of the agency [planning, scheduling and project management] is executed as planned and that client expectations are exceeded.
• To ensure accuracy in planning whilst diligently managing issues from trade and working with clients to find and communicate solutions, leveraging various sources of data for data-driven decision-making, driving execution excellence and speed in deployment.
• Working closely with our clients to effectively navigate the live working environment
• Prepare and distribute work schedules to the workforce, ensuring timely and accurate delivery. Coordinate with relevant departments to adjust schedules as needed.
• Ensure the staff booking portal is maintained and accurate to staff attendance and change of circumstance for new starters training.
• Monitor payroll enquiries email inbox for travel expense related-queries – respond to queries and resolve issues with assistance of the Senior Account Manager / Finance Director

About you:

• Ideally looking for experience of around 1-2+ years working within a similar role in a staffing agency / brand experience agency and/or field marketing agency alongside having experience in working in Operational /Client Services / Account Management teams.
• Highly presentable and ability to personally convey our brand attributes – professional, knowledgeable, confident, honest, and trustworthy.
• A brilliant and clear communicator.
• A decent level of social capabilities played out in building relationships with internal employees and senior stakeholders.
• Aptitude for system processes, development, and compliance management of online databases.
• Intermediate to advanced use of Microsoft Excel, and strong initiative for self-learning as reporting requirements develop over time.
• Fluency in Microsoft PowerPoint for building client-facing presentation decks, as well as training materials for wider external teams.
• High level of written English and eye for detail in producing both internal and external copy
• A highly ‘detail orientated’ individual with excellent attention to detail and meticulous personal admin.
• Highly motivated and disciplined individual able to work on their own initiative and ‘make things happen’ through a determined resolute approach.

What Ted Experience Can Offer You

• Defined KPIs and bonus structure
• Competitive basic salary
• Free Gym Membership
• Premium healthcare package
• 28 days holiday (inc. bank holidays)
• A supportive senior leadership team
• A business environment focused on your growth vision to match your ambitions
• A great work and play culture