Account Executive

Utility People Ltd; Bury; On-site; GBP 30,000 - 45,000; Full time

Job summary

Utility People Ltd is seeking an Account Executive for a leading independent B2B energy supplier. The role involves managing key account queries, delivering excellent customer service, and collaborating with various teams to ensure smooth operational processes. Ideal candidates will have energy industry experience and strong account management skills.

Qualifications

• Energy industry experience required.
• Strong account management and customer service skills.
• Confident communicator with stakeholders.

Responsibilities

• Serve as primary contact for Key Accounts.
• Oversee all inquiries and manage billing and debt.
• Collaborate with teams on queries and support roll-outs.

Skills

Customer service

Account management

Communication

Problem-solving

Attention to detail

Job description

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This range is provided by Utility People Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Utility People Ltd

Our client, an independent B2B energy supplier, is looking for an Account Executive to join their team. As an Account Executive you will be the primary point of contact for Key Accounts managing all energy supply account queries whilst delivering exceptional customer service. If you have excellent customer service and strong account management skills combined with energy industry experience - apply today!!

Key Responsibilities for the Account Executive:

• Serve as the primary contact for Key Accounts, handling inquiries and resolving issues
• Oversee the full journey for key customers, including managing COT and SARS queries, billing, debt management, and metering upgrades.
• Collaborate with other teams to assist with billing queries and support the AMR roll-out.
• Occasionally assist with debt management calls (no outbound telesales).
• Attend off-site client meetings when required

Skills and Experience Required for the Account Executive:

• Energy Industry experience
• Confident communicator, capable of engaging with a variety of stakeholders
• Strong account management and customer service skills.
• Can do attitude, always putting the customer first
• Excellent attention to detail & problem-solving skills
• Previous experience in credit control is preferred but not essential.

Ref: JB-15096

Role: Account Executive

Location: Bury, Manchester – Office based

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Industries

  Utilities

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