Account Executive

EML; Birmingham; Hybrid; GBP 35,000 - 50,000; Full time

Benefits offered by this job

25 days annual leave

Private medical insurance

Pension

Employee assistance programme

Job summary

EML is looking for an Account Executive to manage relationships with clients in the payments sector. You will be responsible for maintaining client portfolios, conducting analyses, and improving operational efficiency. This role offers a chance to grow in Account Management with mentoring from senior team members.

The position includes a hybrid working model, 25 days of annual leave plus other benefits like medical insurance and a pension. Join EML for a collaborative and innovative work culture.

Qualifications

• Experience in a customer-facing role such as account coordination or sales support.
• Experience in payments or fintech is preferred.
• Ability to manage client expectations during changes or delivery.

Responsibilities

• Own and manage the commercial relationship with assigned payments clients.
• Conduct analysis for revenue and margin contributions.
• Deliver improvements in gross margin and operational efficiency.
• Maintain up-to-date records in CRM systems.

Skills

Relationship management

Customer-focused mindset

Communication skills

Strong analytical capability

Attention to detail

Organisational skills

Proactive team-oriented approach

Job description

Overview

EML Payments is a global leader in the fintech space. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our purpose is to inspire transformative digital change for our customers and communities.

The UK & European Account Management team supports and develops relationships with EML’s clients across the region. Client relationships are at the heart of everything we do at EML and we are seeking an Account Executive to own a portfolio of payments clients. You will maintain the relationships of your assigned portfolio of clients through client meetings, roadmap discussions and coordination activities that contribute to client retention and growth. As an Account Executive, you will bring order, insight and commercial discipline so strong organisational skills and commercial acumen is a must. You will be supporting segmentation of the large book of clients, analysing performance and risk that will drive decisions. This role is an ideal opportunity for someone looking to build a career in Account Management. You will gain exposure to commercial and client relationship activities, with support and mentoring from senior team members.

What You’ll Do

• Own the commercial & contractual relationship — act as the commercial owner for the assigned book of payments clients, primary contact for contractual/pricing discussions and commercial governance and renewals.
• Portfolio triage & insight — carry out ongoing structured analysis including revenue and margin contribution and product usage; develop and execute strategies aligned to target margin and operating model.
• Deliver measurable improvements in gross margin, revenue quality, and operational efficiency (e.g., repricing, cost-to-serve reduction, removing loss-making accounts, fewer bespoke processes, clean data, fewer escalations).
• Identify and support growth accounts — transition “ready” accounts to Account Managers with clear commercials, plans, and documentation.
• Maintain accurate records — update CRM systems and internal tools with relevant client information and activity, along with contract artefacts and pricing files to ensure a reliable source of truth.

Qualifications

Skills

• Relationship management – the ability to build positive working relationships
• A customer-focused mindset
• Communication skills — clear, credible communicator with the ability to be firm but fair
• Strong analytical capability with the ability to turn data into clear actions and priorities
• Strong attention to detail — ensuring changes land correctly across functions (e.g., billing and operations)
• Good organisational skills and ability to manage multiple priorities
• A proactive, team-oriented approach and willingness to learn

Experience

• Experience in a customer-facing role (e.g., customer service, sales support, account coordination, or similar)
• Experience in payments (preferably commercial experience) in financial services, fintech, or payments
• Experience managing client expectations during delivery, change, or exit preferred

Travel

Occasional travel across the UK and Europe, depending on client needs.

What You’ll Be Offered

• Hybrid working model
• 25 days annual leave + additional benefits (including birthday off and volunteering days)
• Pension, private medical insurance, and life assurance
• Access to global career opportunities within EML
• Employee assistance programme and benefits platform

Company Culture And Values

We are collaborative, innovative, and inclusive. We embrace difference and are committed to helping every employee grow and succeed.

EEO Statement

EML is committed to diversity, equity, and inclusion, ensuring all employees are treated fairly and supported to reach their full potential.