Account Director

Proctor and Stevenson; West of England; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Salary £45,000 p.a.

Hybrid working (3 days at Bristol)

4 day week option

Private medical insurance

Health Cash Plan

Company pension scheme

23 days holiday + bank holidays

Long service awards

Training & development

Job summary

Proctor + Stevenson in Bristol is seeking an experienced Account Director to join our Client Services team. You will drive growth for our international client roster, build strong relationships and act as the strategic partner across brand, web, video and campaigns.

You'll lead and mentor a high-performing team, manage budgets, forecasts and monthly reporting to the Board, and ensure delivery of outstanding client service in a fast-paced B2B marketing environment.

Qualifications

• Demonstrable track record in account management within a B2B marketing agency.
• Strong B2B marketing experience across digital and offline campaigns.
• Excellent written and verbal communication; able to present to clients.
• Experience preparing proposals, pitching, and representing the agency in meetings.
• Ability to build and nurture robust client relationships, including difficult conversations.

Responsibilities

• Lead and grow a roster of client accounts, proactively identifying initiatives and opportunities for growth
• Robust financial management and oversight of client accounts, including budgeting, forecasting and monthly reporting to the Board
• Demonstrate best practice in client service and project delivery, sharing knowledge with the wider team
• Foster collaboration across internal and external teams to deliver optimal client solutions

Skills

Account management

B2B marketing

Communication

Proposals & pitching

Client relationships

Job description

About us

Proctor + Stevenson are one of the UK's longest-established independent B2B marketing agencies, we're a Bristol based full-service agency known for tackling complex challenges, pushing creative boundaries and delivering outstanding results to clients worldwide. You'll collaborate with our talented team of creatives, strategists, and technical specialists in an environment that values innovation, growth, and exceptional client service. You'll have the ability to inspire change throughout the agency and with your clients, using your influence to bring people together and make improvements. You'll work very closely with the Board of Directors and other Senior Leaders in the business to bring our strategy to life. We're also a business that genuinely cares about our impact on people and our planet - we're B Corp certified and committed to only working with clients that align with our values. This isn't just something to sound nice on our website - it's something we work hard to maintain, from pro-bono work for local charities to supporting young designers starting out in their careers.

Role Purpose

We're looking for an experienced Account Director who is passionate about creating great experiences for our clients to join our friendly Client Services team in Bristol. You'll be a strategic thinker with a deep understanding of B2B marketing to drive growth across our roster of global clients. The ideal candidate will be a natural relationship builder with demonstratable experience growing clients and exceptional leadership skills including the ability to mentor and coach a high performing team.

You’ll be the trusted partner to a variety of ambitious, international clients, bringing your strategic approach to execute plans that meet their aspirations and our business growth targets. You'll manage delivery on different projects including brand, web, video, online and offline campaigns, taking full advantage of our team of in-house experts to deliver high-quality service that exceeds expectations.

You'll have similar experience within a B2B Marketing agency environment and be comfortable with the fast‑paced environment that comes with it, handling multiple client accounts and working independently at times. As a strategic partner to our clients, you'll be results oriented with high standards to ensure we deliver quality services every time. You're a clear and confident communicator with excellent negotiation and presentation skills. The ideal candidate should have a self-starter attitude with a resilient mindset.

What you'll be doing

• Lead and grow a roster of client accounts, proactively identifying initiatives and opportunities for growth


• Robust financial management and oversight of client accounts, including budgeting, forecasting and monthly reporting to the Board


• Demonstrate best practice in client service and project delivery, sharing knowledge, resources and ideas with the wider team


• Foster collaboration across internal and external teams to deliver the best possible solutions for clients

What you'll need

• Demonstrable track record in account management within a B2B marketing agency


• Strong B2B marketing experience, both digital and offline, including campaigns, lead generation, brand projects, website builds, motion graphics and more


• Great communicator both written and verbal, experienced presenting in-person and online.


• Experience of preparing proposals, pitching and being the voice of the agency in client meetings


• Skilled in developing strong client relationships, including the ability to have challenging conversations where required

What we offer

• Salary of £45,000 per annum


• Hybrid working (3 days minimum at our Bristol office)


• 4 day week or 9 day fortnight working week option


• Enhanced maternity and paternity


• Private medical insurance


• Health Cash Plan


• Company pension scheme


• 23 days holiday, increasing to 25 - plus bank holidays + additional time off at Christmas


• Long service awards


• Training and development opportunities - technical, professional and other exciting skills


• Salary Sacrifice car scheme


• Cycle to work scheme with secure cycle parking (and showers and a drying room at the office!).


• Retail and gym discounts


• Regular team socials, including Christmas and Summer parties

Corporate Social Responsibility (CSR) Commitment

We are proud to be a certified B Corp, committed to operating as a responsible and sustainable business. Our CSR approach focuses on making a positive impact on our people, our communities, and the environment. Every colleague contributes to helping us uphold these commitments.

As part of this role, you are expected to:

• Support an inclusive, fair, and equitable workplace where everyone can thrive.


• Act in ways that promote our environmental goals, including reducing waste and using resources responsibly.


• Participate in community and social impact initiatives that strengthen our local and global communities.


• Apply ethical decision-making in day-to-day work, ensuring integrity and accountability.


• Champion and adhere to our CSR and B Corp policies, helping us continuously improve.