Account Manager £32,000 - £38,000 per annum

The Onlii.; Leeds; Vor Ort; GBP 28.000 - 48.000; Vollzeit

Zusammenfassung

The Onlii Ltd. is seeking an Account Manager in Leeds to lead day-to-day client delivery, manage timelines and budgets, and maintain strong client relationships.

You will write briefs, coordinate with internal teams, and guide Account Executives to deliver projects on schedule. As a purpose-led agency, you will work within our Responsible Creative framework and contribute to a high-performing Client Services & Operations team.

Qualifikationen

• 2 to 4 years of experience in an agency or client-side marketing environment.
• Proven ability to manage projects independently from brief through to delivery.
• Strong commercial awareness with experience managing budgets and financial records.

Aufgaben

• Act as the primary day-to-day contact for clients across your projects.
• Lead the management of client projects, ensuring delivery on time and within budget.
• Write clear, well-informed Creative briefs for the Creative and Artwork teams.
• Coordinate and lead client status meetings, setting clear agendas, recording actions and following through.
• Manage multiple project timelines simultaneously and keep all parties informed of progress.
• Identify and flag scope creep, risks and budget issues promptly and escalat where appropriate.

Kenntnisse

Project management

Budget management

Client communication

Written communication

Time management

MS365 proficiency

Tools

MS365

Jobbeschreibung

“We empower brands to win, with positive and Responsible Creative™.”

We are a purpose led creative business that uses powerful brand shaping thinking to solve problems and realise ambitions more sustainably (where possible), one project at a time.

As a B Corp agency, we create responsibly, through strong principles and a vibrant, inclusive creative culture.

We call our creative process Responsible Creative™. This encompasses everything we do on a day-to-day basis, it empowers us as individuals and a collective to make a positive impact through our work.

We have embedded the principles of B Corp into our business, and this supports our strategic thinking and culture.

Job role: Account Manager

Reporting to: Interim Head of Client Services

Department: Client Services & Operations

About the Role

The Account Manager is responsible for the day-to-day management and delivery of client projects. This is an active delivery role requiring strong organisation, clear communication and sound commercial awareness.

You own your projects. You manage timelines, budgets and client communications without needing to be directed on every step. You write good briefs, lead well-structured client conversations and flag risks early. Clients see you as a reliable, capable contact.

You build strong relationships internally and externally. You are starting to develop your commercial instincts and understand what drives account growth. You support your Account Executive and help raise the standard of the team around you.

You are expected to:

• Manage projects from brief to delivery with confidence
• Communicate clearly and directly with clients and internal teams
• Take ownership of your commercial responsibilities
• Support and guide Account Executives
• Proactively identify issues before they escalat

Key Responsibilities

Client and Project Delivery

• Act as the primary day-to-day contact for clients across your projects
• Lead the management of client projects, ensuring delivery on time and within budget
• Write clear, well-informed Creative briefs for the Creative and Artwork teams
• Coordinate and lead client status meetings, setting clear agendas, recording actions and following through
• Manage multiple project timelines simultaneously and keep all parties informed of progress
• Identify and flag scope creep, risks and budget issues promptly and escalat where appropriate

Commercial Ownership

• Manage day-to-day budgets, monitor project costs and maintain accurate financial records
• Keep project cost trackers and invoicing schedules up to date
• Proactively look for growth opportunities within your accounts and flag to senior team members
• Support accurate financial forecasting by maintaining timely and precise data

Internal Collaboration

• Work closely with Creative, Artwork, Production and Finance to ensure seamless delivery
• Maintain and update internal systems accurately
• Assist with pitch logistics and new business documentation when required

Team and Development

• Support and guide Account Executives with clear direction and constructive feedback
• Build strong working relationships across the Client Services & Operations team
• Actively pursue self-development through reading, courses and seeking regular feedback
• Represent The Onlii professionally in client environments and at industry events
• Contribute to a positive and high-performing team culture through clear direction and consistent standards

Commit to creating work that aligns with The Onlii’s vision and Responsible Creative process. Follow The Onlii’s behaviours whilst working, and look to contribute positively to the environment or society through your work (where possible).

Person specification:

Skills and Experience

• 2 to 4 years of experience in an agency or client-side marketing environment
• Proven ability to manage projects independently from brief through to delivery
• Strong commercial awareness with experience managing budgets and financial records
• Confident communicator with the ability to build effective client and internal relationships
• Excellent written and verbal communication skills
• Highly organised with strong attention to detail and the ability to manage multiple priorities
• Proficient in MS365 and comfortable adopting new tools and software

Experience within a B Corp certified or purpose-led organisation

Behaviours in line with our Values

At The Onlii, our values are more than words they define who we are and how we show up every day.

• Authentically Brave - We speak up, show up, and stand up — with courage, honesty, and purpose.
• Responsibly Creative -We create with care, challenge with curiosity, and design for impact.
• We Grow Together! - We learn from each other, lift each other, and succeed as one.
• Smash Expectations – We know what’s expected, and we create experiences people remember.

Personal situation

• Ability to work from Leeds a minimum of 3 days per week.
• Willing and able to travel as required for client meetings and team sessions.
• Flexible to meet project demands, which may include occasional extended hours.

Equity, Equality, Diversity, and Inclusion (EEDI)

At The Onlii, we are committed to fostering a culture that values equity, embraces diversity, and ensures inclusion across all levels of our organization. As a fundamental part of this role, you will:

• Actively contribute to an environment that respects and includes every voice.
• Recognise and address unconscious bias in decision-making and interactions.
• Promote inclusive practices and champion equitable opportunities in all aspects of your work.
• Support and uphold The Onlii’s commitment to EEDI principles, ensuring that these values are reflected in both your personal actions and team culture.