Account Director

The Belfry Hotel and Resorts; Sutton Coldfield; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading hotel and resort in England is seeking a dynamic Regional Account Manager to enhance their sales team. This role involves managing client accounts, driving revenue growth, and promoting the resort at various industry events. The ideal candidate will have a proven background in hotel sales, exceptional communication skills, and a passion for exceeding expectations. Competitive salary, benefits, and growth opportunities are offered within a prestigious environment.

Benefits

Discounted gym membership

Team social events

Wellness programmes

Healthcare schemes

Long service awards

Free meals on shift

Resort discounts

Live-in accommodation

Qualifications

• Minimum of 2 years' sales experience within the hotel industry.
• Proven track record in hotel sales and account management.
• Experience with relevant software systems.

Responsibilities

• Manage local accounts and actively prospect for new business.
• Drive revenue growth and secure events through effective communication.
• Promote The Belfry at industry exhibitions and networking events.

Skills

Sales Experience

Client Relationship Management

Communication Skills

Analytical Skills

Tools

Sales Force

Delphi

Opera

Job description

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We have a fantastic opportunity for a new role as Regional Account Manager to work in our dynamic Sales team at The Belfry, England’s leading Hotel and Resort, which recently won the miaList Best Sales and Marketing Team. This accolade is a testament to their excellent customer relationships and results-driven work ethic. We have an exciting year ahead at The Belfry, including hosting The British Masters in August 2024 and continuing with extensive investments in the Resort.

The Belfry has 320 bedrooms, 22 function rooms, 2 Rosette-standard dining outlets, five food and beverage outlets, fantastic leisure facilities including 20 treatment rooms and a pool, and of course, what we are famous for… golf.

About the Role

As an Account Manager, you will play a vital role in representing all areas of our renowned resort and be part of the launch of exciting expansion. You will primarily manage local corporate and agency accounts, along with local business partners. This resort-based role offers a competitive salary, car allowance, and an annual bonus scheme.

Key responsibilities include:

1. Manage an existing local account portfolio of both corporate and agency clients.
2. Actively prospect for new business opportunities within the defined customer segment, aligned with The Belfry's business plan.
3. Drive revenue growth and secure additional events from all segments at The Belfry, supporting the conversion of sales leads through effective communication, conducting site visits, and providing exceptional customer service.
4. Promote The Belfry through participation at industry exhibitions, client events, local networking opportunities, and familiarisation visits.
5. Identify and seize opportunities for profit, client value creation, and innovative solutions.
6. Provide support and collaborate with the on-site Events Team.

About You

At The Belfry, we are committed to your professional growth and success. The ideal candidate will have a proven track record in hotel sales and account management, with a minimum of 2 years' sales experience within the hotel industry. You should demonstrate success in developing and maintaining client relationships. Working within a large sales team, you will be a collaborative and supportive team player, bringing positivity and energy to help continue our success.

In addition, you will have:

• Familiarity with industry exhibitions, networking events, and client engagement.
• Excellent verbal and written communication skills, with the ability to engage and influence a wide range of stakeholders.
• Experience in conducting effective resort visits, understanding, and addressing client requirements.
• Experience with relevant software systems such as Sales Force, Delphi, and Opera.
• The ability to represent the company at industry associations and events.
• A passion for achieving targets and exceeding expectations.
• Strong analytical skills to evaluate performance, identify areas for improvement, and develop effective strategies.
• The ability to manage a portfolio of accounts, drive revenue growth, and maximize profitability.
• Knowledge of venues within the UK with whom the Resort competes.

Benefits include discounted gym membership, team-led fitness sessions, team social events, wellness programmes, mental health support, healthcare schemes, employee assistance programmes, and more.

Additional Perks

• Long service awards and additional paid holiday for long service.
• Free meals on shift, resort discounts, staff parking, subsidised taxis, live-in accommodation, and relocation bonuses.

Learning & Development

• Training and career opportunities, internal career pathways, access to The Belfry Campus Learning, and apprenticeship programmes.

Making a Difference

• Belfry ESG committee focused on sustainability, supporting charities, and community initiatives.