Account Director

Smile Digital; London Borough of Hackney; Híbrido; GBP 70 000 - 110 000; Tempo integral

Resumo da oferta

Smile Digital in London is seeking an Account Director to lead client relationships and coordinate across specialist teams to deliver results. The role is hybrid with two days in Shoreditch, offering a bridge between clients and the agency’s delivery teams.

You will work closely with senior leadership to ensure campaigns align with client objectives and agency growth plans, while mentoring junior team members.

Qualificações

• Experience in Account Manager to Account Director roles within a digital marketing agency.
• Strong understanding of SEO, PPC and paid media.
• Ability to manage multiple client relationships and coordinate internal delivery teams.
• Excellent communication and stakeholder management.

Responsabilidades

• Build and develop strong, trusted client relationships as the focal point in the agency.
• Bridge between clients and internal teams, aligning on expectations and deliverables.
• Oversee a portfolio of client accounts to ensure campaigns and projects are delivered successfully.
• Collaborate with the COO to support client services, improve processes and drive growth.
• Identify opportunities to grow existing accounts and introduce additional services.
• Monitor budgets, timelines, performance and overall client satisfaction.
• Proactively contribute ideas and foster an environment for clients and teams to excel.

Conhecimentos

Account management

Client relationships

Digital marketing

Strategic thinking

Communication

Budget management

Leadership

Descrição da oferta de emprego

Account Director | Digital Marketing Agency - London, Shoreditch, 2 days per week in the office, with flexibility.

We are looking for either an Account Manager ready to step up, or an Account Director to join a growing agency and to provide the bridge between clients and the team.

We are working with an ambitious, multi-service digital marketing agency in London that is looking for a commercially minded, confident and personable Account Director to join its team.

This is a fantastic opportunity for someone who loves building strong client relationships, understands how digital marketing agencies operate and enjoys bringing people together to deliver great work.

Working closely with the COO, you will play a key role in connecting clients with the agency's specialist teams, ensuring projects run smoothly, relationships flourish and opportunities for growth are identified.

The role

This is a varied, hands on position where no two days will be quite the same. You will be the person who keeps clients happy, teams aligned and everything moving in the right direction.

• Building and developing strong, trusted relationships with clients, becoming their go-to person within the agency.
• Acting as the bridge between clients and internal teams, ensuring everyone is aligned on expectations, priorities and deliverables.
• Overseeing a portfolio of client accounts, ensuring campaigns and projects are delivered successfully.
• Working closely with the COO to support client services, improve processes and help the agency continue to grow.
• Understanding clients' business objectives and working with specialist teams to develop effective digital marketing solutions.
• Identifying opportunities to grow existing accounts and introduce additional agency services.
• Keeping a close eye on budgets, timelines, performance and overall client satisfaction.
• Bringing ideas, taking ownership and helping to create an environment where clients and teams can do their best work.

What we are looking for

We are particularly interested in speaking with people who have developed their careers within digital marketing agencies and enjoy the variety that comes with working across different services and clients.

• Proven experience in an Account Manager, Senior Account Manager or Account Director role within a digital marketing agency.
• A good understanding of digital marketing channels, particularly SEO, PPC and paid media, alongside broader digital services.
• Experience managing multiple client relationships and coordinating internal delivery teams.
• Strong commercial awareness and an ability to spot opportunities for account growth.
• Excellent communication skills and the confidence to build relationships with senior client stakeholders.
• A proactive, organised and solutions-focused approach.
• The ability to balance the bigger picture with the detail needed to keep things running smoothly.
• A genuine interest in helping an agency and its clients succeed.

You do not need to be a technical specialist, what matters is that you understand how they work together, can hold confident conversations with clients and know how to get the best from the specialists around you.

This is an opportunity to join an agency where you can make a genuine contribution, working closely with senior leadership and having a real say in how client relationships are managed and developed.

You will enjoy a varied role, exposure to different digital marketing disciplines and the opportunity to take ownership, share ideas and make your mark.

The agency offers a flexible hybrid working arrangement, with 2 days per week in its Shoreditch office.

If you are looking for your next move within a digital agency, whether that is stepping up into an Account Director position or finding a role where you can have more influence, we would love to hear from you.