Account Director

OCS; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Company car or car allowance

Job summary

OCS UK & Ireland is seeking a senior facilities management leader responsible for the Cleaning contract delivery across UK sites. Based in UK with travel to Watford and other sites, you will lead a large delivery team, maintain KPI performance, and ensure compliance and safety.

You will own commercial and financial performance, drive continuous improvement, and build strong relationships with retail clients, delivering an exceptional customer experience and true partnership.

Qualifications

• Extensive experience working in a similar role for an FM service provider (ideally within Cleaning/Soft Services but there could Total FM aspects to some contracts so those with a background in Hard Services or combined FM is beneficial)
• Extensive experience at the Senior Management level running facilities management contracts
• Excellent commercial and financial acumen
• Excellent presentation skills and ability to communicate effectively to a diverse stakeholder base
• Strong management skills and ability to form collaborative working relationships and communicate with a large and varied delivery team

Responsibilities

• Provide leadership, inspiration, and control in each aspect of contract delivery for the Cleaning contract working with our Retail clients
• Full budgetary and commercial responsibility
• Leadership and lead by example in culture of safety, opportunity, inclusiveness, and diversity
• Deliver a contract which achieves statutory compliance, KPI adherence and achieves high standards of service delivery
• Ensure that a Continuous Improvement Process is an integral part of service delivery, adding value to both the business and our client
• Ownership of customer relationships, delivering exceptional customer experience, true partnership and collaboration

Job description

About The Role

This role is itinerant, Monday to Friday 8am to 5pm ideally the candidate will be based in the South East of England as occasional travel is required to Watford, and other site visits could be up anywhere in the UK excluding Scotland so travel flexibility is required. This role includes the option of a company car or car allowance.

Key Responsibilities

• Provide leadership, inspiration, and control in each aspect of contract delivery for the Cleaning contract working with our Retail clients
• Full budgetary and commercial responsibility
• Leadership and lead by example in culture of safety, opportunity, inclusiveness, and diversity
• Deliver a contract which achieves statutory compliance, KPI adherence and achieves high standards of service delivery
• Ensure that a Continuous Improvement Process is an integral part of service delivery, adding value to both the business and our client
• Ownership of customer relationships, delivering exceptional customer experience, true partnership and collaboration

Key Hiring Criteria

• Extensive experience working in a similar role for an FM service provider (ideally within Cleaning/Soft Services but there could Total FM aspects to some contracts so those with a background in Hard Services or combined FM is beneficial)
• Extensive experience at the Senior Management level running facilities management contracts
• Excellent commercial and financial acumen
• Excellent presentation skills and ability to communicate effectively to a diverse stakeholder base
• Strong management skills and ability to form collaborative working relationships and communicate with a large and varied delivery team

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer : Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning : The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth : 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay : Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.