Area Manager

OCS; Manchester; On-site; GBP 28,000 - 38,000; Full time

Job summary

OCS UK & Ireland is seeking a Cleaning Manager to oversee the delivery, performance and continuous improvement of cleaning services across client sites, including Manchester Royal Infirmary. You will lead on-site management and cleaning teams to ensure high standards of cleanliness, safety and service in line with KPIs and budgets.

This role emphasizes operational management, people leadership and client satisfaction, with flexible hours to meet operational needs and a commitment to OCS values.

Qualifications

• Right to work in the UK and willingness to undergo a DBS check.
• UK driving licence.
• Experience in cleaning or facilities management at manager level.
• Strong people management skills for multi-site or large teams.
• Good knowledge of cleaning processes, equipment and materials.
• Strong health, safety and COSHH awareness.
• Experience delivering to KPIs, SLAs and budgets.
• Excellent organisation, planning and problem-solving abilities.
• Clear communication and stakeholder engagement.
• Ability to adapt to flexible priorities.

Responsibilities

• Manage day-to-day delivery of cleaning services across sites.
• Lead and develop Cleaning Supervisors, Team Leaders and on-site teams.
• Ensure services meet contract specs, KPIs and client expectations.
• Carry out audits and quality checks with corrective actions as needed.
• Build strong relationships with clients and stakeholders.
• Oversee staffing, rotas, absence and recruitment per contract.
• Ensure health & safety and COSHH procedures are followed.
• Oversee training and development to maintain competency.
• Manage budgets, stock control and equipment usage.
• Identify opportunities for continuous improvement and efficiency.
• Prepare reports and participate in client/internal meetings.
• Respond promptly to escalations or incidents.

Skills

People management

Multi-site leadership

Communication

Planning & organisation

Problem solving

Job description

About The Role

As a Cleaning Manager, you will have overall responsibility for the delivery, performance and continuous improvement of cleaning services across one or more client sites. You will lead and develop site‑based management and cleaning teams, ensuring high standards of cleanliness, safety and service are consistently achieved. This role is responsible for operational management, people leadership and client satisfaction, ensuring services are delivered in line with contractual requirements, KPIs, budgets and OCS values.

Days of Working

This position will be based at Manchester Royal Infirmary, working Monday - Friday, with flexibility required to meet operational needs.

Responsibilities

• Manage the day‑to‑day delivery of cleaning services across assigned sites or contracts
• Lead, motivate and develop Cleaning Supervisors, Team Leaders and site‑based cleaning teams
• Ensure services are delivered in line with contract specifications, KPIs and client expectations
• Carry out regular audits, inspections and quality checks, implementing corrective actions where required
• Build and maintain strong working relationships with clients and key stakeholders
• Manage staffing levels, rotas, absence and recruitment in line with contract requirements
• Ensure all health & safety, COSHH and company procedures are followed and embedded
• Oversee training, inductions and development to ensure colleagues are competent and compliant
• Manage cleaning budgets, stock control and equipment usage effectively
• Identify opportunities for continuous improvement, efficiency and service enhancement
• Prepare reports and attend client or internal meetings as required
• Respond to escalations, incidents or complaints promptly and professionally

Requirements

• Right to Work in the UK and willingness to undergo a DBS check.
• UK Driving Licence.
• Proven experience in a cleaning or facilities management role, ideally at manager level
• Strong people management skills, with experience leading multi‑site or large teams
• Good knowledge of cleaning processes, equipment and materials
• Sound understanding of health & safety and COSHH requirements
• Experience working to KPIs, service level agreements and budgets
• Strong organisational, planning and problem‑solving skills
• Excellent communication and stakeholder engagement abilities
• Ability to work flexibly and manage competing operational priorities

Desirable

• Experience working within Facilities Management (FM) or outsourced service environments
• Experience managing client contracts within public sector, education, healthcare or commercial settings
• IOSH, NEBOSH or similar health & safety qualification
• Experience contributing to mobilisation or service change programmes

Why join OCS?

OCS are ranked 36th on Glassdoor’s Best Companies to Work For in 2025, reflecting our commitment to creating a workplace where our colleagues feel supported and valued.

We are passionate about developing our people. Through the OCS Academy, you’ll have access to learning opportunities that support your personal development and career progression.

With the Hapi app, you can access a wide range of discounts, rewards and wellbeing resources.

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award‑Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.