Cleaning Supervisor

Manchester Arndale; East Lindsey; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Retail Perks

Professional Growth

Flexible Pay

Job summary

OCS UK & Ireland is recruiting for a Cleaning Supervisor to lead the on-site team across our facilities in the UK. You will oversee daily cleaning operations, promote staff engagement and deliver services in line with contract obligations.

You will support recruitment, rotas, training, appraisals and payroll, while monitoring subcontractors and maintaining stock control. Regular client liaison and KPI reporting are key to success.

Responsibilities

• Supervise cleaning team with a focus on staff engagement and meeting service standards.
• Support Line Manager with recruitment, rotas, attendance, training, development, appraisals and payroll processes.
• Facilitate regular staff meetings to enable open feedback on service delivery, resources and health and safety.
• Monitor subcontractors’ performance on site and ensure compliance with contractual requirements.
• Oversee stock control and financial processes related to cleaning operations.
• Attend client meetings where required and collaborate with stakeholders to maintain service quality.
• Manage scheduling, holiday and sickness cover to ensure continuous service delivery.
• Plan, prepare and complete tasks within contract scope and report any service shortfalls to the Line Manager.
• Ensure timely servicing and maintenance records for cleaning equipment and respond promptly to work requests.

Job description

About The Role:

Supervisory responsibility for the efficient delivery of cleaning services and associated tasks,delivered through direct labour and/or supply chain. Encourage staff to meet their fullpotential and monitor work delivered to meet contractual obligations and actively contributeto continual improvement of services. And take an active role in completion of roledesignated tasks and always deliver with a positive leadership approach.

People

• Provide supervision of the cleaning team, ensuring a culture of high employee engagement and participation and aligned with the overall EUK objectives.
• Support Line Manager in the compliance with EUK Policies and Procedures, including but not limited to recruitment, staff rotas, staff performance, management of staff absence, staff training and development and appraisals and payroll.
• Carry out and facilitate regular staff meetings with all direct reports to ensure open and twoway feedback on service delivery, resources, health and safety, etc.

Supply Chain

• Monitor appointed subcontractors’ performance whilst on site.

Finance/Commercial

• Stock control management

Customer

• Integrate within client activities and when requested attend client/customer meetings.
• Work with all stakeholders and colleagues with a collaborative, partnership approach

Performance

• Ensure data is collated for monthly KPI/SLA reports s required
• Participate in audit programmes and inspections.

Innovation

• Develop cleaning innovation ideas to enhance and/or adapt the working environment

Service Delivery

• Be responsible for delivering and maintaining the procedures and systems necessary for providing a comprehensive service delivery for cleaning and associated Services on our sites.
• Plan, prepare and complete works within contract scope
• Report any service shortfalls to Line Manager
• Responsible for monitoring and reporting requirement for the servicing and maintenance of all cleaning machinery and equipment is recorded and managed.
• Provide a timely response to work requests received.
• Proactively report on work activity
• Support with the management of team resource to ensure holiday and sickness cover in place, to ensure delivery of service at all times.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn.We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.