Cleaning Supervisor

OCS; Lincoln; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Hapi app discounts

Wagestream access

OCS Academy digital learning

Job summary

OCS UK & Ireland is a leading facilities management company delivering cleaning and related services on client sites across the UK.

We are seeking a Supervisory Cleaning Manager to lead the on-site team, manage subcontractors, monitor KPIs, and ensure safe, compliant service delivery while supporting continuous improvement.

Qualifications

• Experience supervising cleaning staff and delivering on-site services.
• Strong leadership and communication skills to manage a diverse team.
• Ability to plan resources, cover holidays, and drive continual service improvement.

Responsibilities

• Supervise cleaning team and promote high staff engagement.
• Monitor subcontractors' performance on site and report findings.
• Control stocks and support payroll/training activities as needed.
• Attend client meetings and report service delivery status to stakeholders.
• Collate data for monthly KPI/SLA reports and participate in audits.

Skills

Supervision

Leadership

People management

Health & safety

KPI reporting

Customer collaboration

Tools

Payroll systems

HR processes

Job description

About The Role

Supervisory responsibility for the efficient delivery of cleaning services and associated tasks, delivered through direct labour and/or supply chain. Encourage staff to meet their full potential and monitor work delivered to meet contractual obligations and actively contribute to continual improvement of services. And take an active role in completion of role designated tasks and always deliver with a positive leadership approach.

People

• Provide supervision of the cleaning team, ensuring a culture of high employee engagement

and participation and aligned with the overall EUK objectives.

• Support Line Manager in the compliance with EUK Policies and Procedures, including but not limited to recruitment, staff rotas, staff performance, management of staff absence, staff training and development and appraisals and payroll.
• Carry out and facilitate regular staff meetings with all direct reports to ensure open and twoway feedback on service delivery, resources, health and safety, etc.

Supply Chain

• Monitor appointed subcontractors’ performance whilst on site.

Finance/Commercial

• Stock control management

Customer

• Integrate within client activities and when requested attend client/customer meetings.
• Work with all stakeholders and colleagues with a collaborative, partnership approach

Performance

• Ensure data is collated for monthly KPI/SLA reports s required
• Participate in audit programmes and inspections.

Innovation

• Develop cleaning innovation ideas to enhance and/or adapt the working environment

Service Delivery

• Be responsible for delivering and maintaining the procedures and systems necessary for providing a comprehensive service delivery for cleaning and associated Services on our sites.
• Plan, prepare and complete works within contract scope
• Report any service shortfalls to Line Manager
• Responsible for monitoring and reporting requirement for the servicing and maintenance of all cleaning machinery and equipment is recorded and managed.
• Provide a timely response to work requests received.
• Proactively report on work activity
• Support with the management of team resource to ensure holiday and sickness cover in place, to ensure delivery of service at all times.

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn.We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer

Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning

The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks

With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth

600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay

Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.