Cleaning Supervisor

Manchester Arndale; Lincoln; On-site; GBP 21,000 - 28,000; Full time

Job summary

OCS UK & Ireland is seeking a Cleaning Supervisor to oversee on-site cleaning operations, ensuring compliance with contract obligations and KPI targets. You will lead a team, coordinate schedules and liaise with clients and stakeholders to deliver a high-quality cleaning service.

The role requires strong leadership, safety awareness, and ability to optimise resources to maintain service levels across sites in the UK.

Qualifications

• Experience supervising cleaning teams.
• Ability to monitor performance against contractual obligations.
• Strong leadership and communication skills.

Responsibilities

• Provide supervisory responsibility for efficient delivery of cleaning services.
• Plan, prepare and complete works within contract scope and monitor service delivery.
• Report any service shortfalls to Line Manager and manage holiday/sickness coverage.

Skills

Team supervision

KPI reporting

Health & safety

Shift planning

Job description

About The Role:

Supervisory responsibility for the efficient delivery of cleaning services and associated tasks,delivered through direct labour and/or supply chain. Encourage staff to meet their fullpotential and monitor work delivered to meet contractual obligations and actively contributeto continual improvement of services. And take an active role in completion of roledesignated tasks and always deliver with a positive leadership approach.

People

• Provide supervision of the cleaning team, ensuring a culture of high employee engagement and participation and aligned with the overall EUK objectives.
• Support Line Manager in the compliance with EUK Policies and Procedures, including but not limited to recruitment, staff rotas, staff performance, management of staff absence, staff training and development and appraisals and payroll.
• Carry out and facilitate regular staff meetings with all direct reports to ensure open and twoway feedback on service delivery, resources, health and safety, etc.

Supply Chain

• Monitor appointed subcontractors’ performance whilst on site.

Finance/Commercial

• Stock control management

Customer

• Integrate within client activities and when requested attend client/customer meetings.
• Work with all stakeholders and colleagues with a collaborative, partnership approach

Performance

• Ensure data is collated for monthly KPI/SLA reports s required
• Participate in audit programmes and inspections.

Innovation

• Develop cleaning innovation ideas to enhance and/or adapt the working environment

Service Delivery

• Be responsible for delivering and maintaining the procedures and systems necessary for providing a comprehensive service delivery for cleaning and associated Services on our sites.
• Plan, prepare and complete works within contract scope
• Report any service shortfalls to Line Manager
• Responsible for monitoring and reporting requirement for the servicing and maintenance of all cleaning machinery and equipment is recorded and managed.
• Provide a timely response to work requests received.
• Proactively report on work activity
• Support with the management of team resource to ensure holiday and sickness cover in place, to ensure delivery of service at all times.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn.We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.