Account Director

CBRE; Bracknell; On-site; GBP 65,000 - 85,000; Full time

Job summary

A leading global provider of integrated facilities and corporate real estate management is seeking an Account Director in Bracknell. The role involves managing service delivery, client relationships, and financial performance while leading a team of professionals. The successful candidate will drive innovation and ensure operational excellence across the UK and small European countries.

Qualifications

• Experience in managing contract relationships and team leadership.
• Strong understanding of P&L and financial performance.

Responsibilities

• Supervise all aspects of service delivery and maintenance.
• Drive innovation and best practices in client relationships.
• Ensure compliance with health and safety policies.

Skills

Negotiation

Leadership

Customer Relations

Job description

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Bracknell - England - United Kingdom of Great Britain and Northern Ireland

Role


CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a UK Account Director to join the team located in Jealotts Hill, Bracknell. Reporting to the Alliance Director Europe, this role involve:

• Supervise, plan, and co-ordinate all aspects of System Operations, Soft Service delivery, Hard Service delivery. Planned Preventative Maintenance (PPM), Reactive Maintenance, M&E and Help Desk Calls, and Small Project Works.
• Managing the contract relationship,
• Acting as a trusted advisor and thought leader, drive innovation and best practice.
• Develop the business relationship and grow contract value.
  
  

The successful candidate would be expected to be operationally hands on where necessary as well as having full managerial and financial responsibilities. As UK Account Director you will be responsible for the UK Region including a few small European countries.

The Account Director will ensure alignment between the account organisation and other departments within CBRE to maximize value creation and ensure excellence in operational delivery by providing direction and oversight to enable account teams to positively contribute and comprehensively manage the fulfilment of our commitment to the client.

Key Tasks

• Managing a team of soft services professionals, a community experience team and M&E engineers and contract support workers effectively.
• Ensure standard operating procedures, emergency and contingency plans are maintained.
• Ensure the provision of healthy and safe working conditions and regularly review the H&S policy.
• P&L, contract management and governance; accountable for financial performance.
• Indirectly leads the resources to deliver against the contract, managing scope interpretation as required.
• Uphold customer relations.
• Ability to negotiate, administer contract and possess solid understanding of contractual terms and implications.
• Promote a culture of continuous improvement for excellent client service.
• Manage the contract relationship, acting as a trusted advisor and thought leader to grow the business relationship with the client.
• Manage enterprise-wide client relationships at senior levels acting as an extension of the client’s executive management team.
• Engage executive involvement as needed to leverage the broader CBRE portfolio to introduce. new scope & business pricing as part of delivering an integrated set of services.
  
  

Our Values

• RESPECT: We act with consideration for others’ ideas and share information openly to inspire trust and encourage collaboration
• INTEGRITY: No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for
• SERVICE: We approach our clients challenges with enthusiasm and diligence, building long-term relationships by connecting the right people, capital and opportunities
• EXCELLENCE: We focus relentlessly on creating winning outcomes for our clients, employees and shareholders
  
  

About CBRE Global Workplace Solutions


As one of CBRE’s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry’s top brand by the Lipsey Company for 19 consecutive years and has been named one of Fortune’s “Most Admired Companies” for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”

Application Process


Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.

Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.

No agencies please.


Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.

#GWSEMEA


Service line: GWS Segment

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

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