Account Coordinator - Multilingual (Italian or Dutch)

Pitchup.com; United Kingdom; Remote; GBP 26,000 - 28,000; Full time

Job summary

A travel booking company is seeking a multilingual Account Coordinator to join their team. The role involves onboarding new campsite owners and managing partnerships to maximize bookings. Ideal candidates will have experience in B2B account management and fluency in English, along with Italian or Dutch. This home-based role provides a competitive salary, performance bonuses, and a comprehensive benefits package.

Benefits

Performance-related bonus

Private health insurance

Employee discounts on bookings

Pension matched to 4%

Cycle to work scheme

Enhanced paternity and maternity leave

Qualifications

• Proven experience managing B2B accounts in a fast-paced environment.
• Fluency in English and Italian or Dutch required.
• Experience working with online portals or SaaS solutions.

Responsibilities

• Provide excellent support via email and phone.
• Coach campsite owners to manage their inventory effectively.
• Maintain accurate site listings on Pitchup.

Skills

B2B account management

Telesales experience

Fluency in English and Italian or Dutch

Organizational skills

Communication skills

Troubleshooting ability

Job description

Want to work with an award‑winning and quickly expanding company? We’re a travel site, making it a doddle to book camping, glamping, and caravan sites all over the world, with over 6,000 to choose from.

We are seeking a highly motivated and multilingual Account Coordinator to join our dynamic, multinational Account Management team. The role involves onboarding new campsite owners, setting them up for success using our self‑serve portal, managing renewals, and proactively engaging with existing sites to maximise commercial opportunities.

Responsibilities

• Provide excellent support via email and phone
• Coach campsite owners to effectively manage their inventory and pricing using the self‑serve online portal
• Ensure each listing meets our quality metrics before activating
• Maintain accurate site listings live on Pitchup
• Champion process optimisation initiatives and use consultative sales skills to reduce time‑to‑live and elevate the overall supplier experience
• Leverage data to navigate objections and maximise commercial opportunities
• Proactively engage and consult with your portfolio of campsites to optimise listing performance, driving increased bookings and revenue
• Maintain meticulous and up‑to‑date records of all partner interactions and pipeline activity within the CRM system
• Apply strategic market prioritisation to focus on high‑value sites and new markets
• Identify and onboard new revenue streams by activating supplementary pitch types for existing sites
• Collaborate seamlessly with the Sales team to transition new sites efficiently to activation
• Partner with the Customer Service team to resolve complex supplier‑related inquiries and escalated issues
• Provide operational support to the team for administrative and project‑based tasks as needed
• Act as a problem solver, resolving issues rapidly and identifying ways to improve the site's experience
• Serve as out‑of‑office coverage for the Account Management team to maintain business continuity

Qualifications

• Proven experience managing B2B accounts in a fast‑paced (ideally e‑commerce) environment
• Previous experience in telesales is an advantage
• Experience working with online portals or SaaS solutions
• Fluency and outstanding professional command of English and Italian or Dutch
• Meticulous, organised and methodical
• Internet savvy
• Ability to troubleshoot independently
• A desire to contribute to the establishment of Pitchup.com as a modern, creative brand
• General administrative skills, and experience within a customer‑facing sector
• Excellent communication skills and phone manner
• Switched on
• Quiet place to work from at home

Package

• £26,000‑£28,000
• Performance‑related bonus
• Private health insurance, critical illness cover, life assurance and income protection
• Work‑from‑home office equipment allowance
• 25 days holiday plus bank holidays (pro‑rated for part‑time employees)
• Pension matched to 4%
• Discounts for gym memberships, sports equipment, Caffe Nero, Odeon Cinema and various hotel and retail outlets
• Great staff discounts on Pitchup bookings across thousands of properties in 70 countries
• Employee assistance helpline with access to fitness, nutrition, financial and legal advice and counselling
• Enhanced paternity and maternity leave
• Cycle to work scheme

This role is home‑based in the UK. Pitchup will provide all necessary working equipment, but you will need a reliable internet connection and a secure, quiet place to work.