Account Coordinator

Freshminds; Greater London; On-site; GBP 28,000 - 34,000; Full time

Job summary

Freshminds is seeking an Account Coordinator for a 6-month contract in Greater London, working with a portfolio of restaurant partners. You will report to the partnerships team, manage day-to-day communications, resolve operational issues, provide product education, and help improve account management processes to maximise partner success.

Ideal candidates have at least 1 year in customer support or account management, strong communication skills, and a proactive, highly organised approach in a

Qualifications

• Minimum 1 year experience in customer support or account management.
• Excellent written and verbal communication across multiple channels.
• Experience in Retail or Grocery industry is a plus.
• Strong customer service mindset with problem-solving abilities and attention to detail.
• Highly organised and proactive in a fast-paced environment with multiple priorities.

Responsibilities

• Establish day-to-day communication with a portfolio of restaurant partners and provide ongoing account support.
• Resolve operational and technical issues, assisting with updates and partner enquiries.
• Deliver guidance on products and platform features through personalized communications.
• Monitor feedback and collaborate with internal teams to improve processes and service delivery.

Skills

Communication skills

Organised

Problem-solving

Attention to detail

Stakeholder engagement

Job description

A client in the consumer services industry is seeking an Account Coordinator to join the team for 6 months.

You will support a portfolio of client partners, acting as a key point of contact to ensure they maximise their success. Reporting into the partnerships team, you will help resolve operational issues, provide product education, and contribute to improving partner experience and account management processes.

Responsibilities

• Manage day-to-day communication with a portfolio of restaurant partners and provide ongoing account support.
• Resolve operational and technical issues, assisting with account updates, platform changes, and partner enquiries.
• Deliver guidance on products, tools, and platform features through personalised and large-scale communications.
• Monitor partner feedback, identify trends, and collaborate with internal teams to improve processes and service delivery.

Requirements

• Minimum 1 year of experience in customer support, account management, vendor management, sales, or a related field.
• Excellent written and verbal communication skills with experience engaging stakeholders across multiple channels.
• Experience in a Retail or Grocery industry (a plus)
• Strong customer service mindset with proven problem-solving abilities and attention to detail.
• Highly organised, proactive, and comfortable working in a fast-paced environment while managing multiple priorities.