Account Coordinator

Indium Corporation; Milton Keynes; On-site; GBP 27,000 - 38,000; Full time

Benefits offered by this job

Private health cover

Life insurance

Nectar rewards and discount programme

Company pension

25 days annual leave

Job summary

Indium Corporation is seeking a capable Inside Sales/Customer Service professional to support European customers from Milton Keynes. You will handle inquiries, quotations, orders, and logistics, ensuring accurate data entry and timely delivery while maintaining exceptional customer relationships.

You will collaborate with UK and global teams, review terms and specs, respond to requests, and help resolve delivery issues, contributing to smooth operations and high customer satisfaction.

Qualifications

• Five GCSEs or equivalent and experience.
• Five years’ experience in B2B customer service, sales administration or inside sales.
• Accurate data entry and multi-step calculations.

Responsibilities

• Provide accurate, timely customer service to existing European customers, ensuring a smooth transition from initial enquiry through to product delivery.
• Work with internal teams in the UK and globally to support quotations, order handling, logistics, and customer enquiries.
• Be the key point of contact for customers and internal teams.
• Complete accurate manual data entry and admin tasks, including order entry and quotations.
• Review customer orders, terms, drawings and specs to communicate requirements during quotation and order entry.
• Follow up quotations with customers.
• Handle customer complaints and resolve issues.
• Coordinate with internal teams to monitor dispatch dates, track shipments, and support delivery queries.
• Maintain accurate records and ensure documentation and systems are up to date.
• Provide professional customer contact by email or phone and build strong client relationships.
• Escalate deficiencies and pass on issues to Inside Sales Supervisor or Manager.

Skills

Customer service

Attention to detail

Organisational skills

Communication skills

Multilingual support

Education

GCSEs or equivalent

Tools

Microsoft Office

Job description

Indium Corporation® is a premier materials refiner, smelter, manufacturer, and supplier to the global electronics, semiconductor, thin-film, and thermal management markets. Since 1934, we have established global technical support and factories in China, Germany, India, Malaysia, Singapore, South Korea, the United Kingdom, and the United States.

Job Responsibilities

• Provide accurate, timely customer service to existing European customers, ensuring a smooth transition from initial enquiry through to product delivery.
• Work closely with internal teams in the UK and globally to support quotations, order handling, logistics, customer enquiries for a variety of products, and compliance with company procedures.
• This role suits someone with strong organisational skills and who takes pride in getting the details right – from the first enquiry through to the delivered product.
• Act as the key point of contact for customers and internal teams.
• Complete accurate manual data entry and various administrative tasks, including order entry and quotations, involving multi-step calculations.
• Review customer orders, terms and conditions, drawings and specs, ensuring that all customer requests and requirements are communicated to the relevant departments during the quotation and order entry process.
• Follow up quotations with customers.
• Handling customer complaints and resolving issues.
• Maintain a strong understanding of order fulfilment and delivery processes, coordinating with internal teams to monitor dispatch dates, track shipments, manage delivery documentation and support the resolution of customer delivery queries.
• Maintain accurate records and ensuring that all relevant documentation and company systems are up to date.
• Provide professional customer contact by email or phone, building and maintaining strong client relationships.
• Be vigilant of deficiencies in business operations and pass on any unresolved or continuing issues and recommendations to the Inside Sales Supervisor or Manager.

Requirements

• Preferred 5 GCSE’s or equivalent, and evidence of suitable experience.
• A minimum of five years’ experience in business-to-business customer service, sales administration or inside sales, including quotations, order processing and customer account support.
• Highly accurate manual order, quotation and data entry skills, with the ability to work productively and efficiently while maintaining strong attention to detail.
• Ability to confidently work with multi-step calculations, mathematical formulas and weight conversions.
• Excellent written and verbal communication skills, with the ability to communicate professionally with customers, representatives and colleagues from varied backgrounds and European countries.
• Excellent computer literacy, including Microsoft Office, with the ability to quickly learn company systems and procedures.
• Ability to build effective working relationships with customers, colleagues, partner organisations, and staff at all levels.
• Any European language is desirable but not essential.
• Organised, analytical, and detail focused.
• Reliable, punctual and accountable.
• Proactive in managing role responsibilities.
• Flexible and calm under pressure.
• Comfortable managing strict deadlines, multiple priorities, and changing circumstances.
• Enthusiastic, committed, and team oriented.
• Confident, professional, and personable.
• Willingness to be flexible with working hours to respond to business needs.
• 40 hours per week – Monday to Friday, 8:30am to 5pm.
• 25 days annual leave plus bank holidays.
• Private health cover.
• Life insurance.
• Nectar rewards and discount programme.
• Company pension.

Indium Corporation is an Equal Opportunity Employer, dedicated to fostering a diverse, inclusive, and safe work environment. We do not tolerate discrimination of any form and are committed to upholding our values of respect and fairness in all aspects of the workplace.