Account Coordinator

Mach Recruitment; Lutterworth; On-site; GBP 19,000 - 23,000; Full time

Job summary

Mach Recruitment Limited is seeking an Account Coordinator in Lutterworth to support warehouse colleagues with engagement, welfare and performance. You will act as a welcoming contact for agency staff, helping them understand expectations and feel valued during their shifts.

You will work with the Site Operations Team to identify and resolve concerns, assist with performance improvement, and promote a positive, safe working environment across departments.

Qualifications

• Strong communication and relationship-building abilities.
• Able to handle constructive conversations with colleagues and agency staff.
• Proactive problem-solving and conflict-resolution skills.
• Team-focused with good organisational and time-management capabilities.

Responsibilities

• Engage with agency colleagues to support welfare, performance and retention during shifts.
• Act as first point of contact for agency staff and escalate issues when needed.
• Support Site Operations with workflow balance and safety, reporting concerns to the team.

Skills

Communication

Conflict resolution

Teamwork

Time-management

People engagement

Job description

Account Coordinator - Lutterworth, LE17 4XN

Working Hours - 4on/4off - 06:00-18:00 / 18:00-06:00

Pay: £13.89-£16.57 per hour

Role Purpose

The Account Coordinator is responsible for supporting the Mach colleagues within the warehouse operation, with a strong focus on colleague engagement, retention, welfare and performance. The role will provide a visible and approachable point of contact for temporary agency colleagues, ensuring they feel supported, valued and clear on expectations throughout their assignment.

Working closely with the Site Operations Team, you will proactively identify and resolve colleague concerns, support performance improvement and contribute to a positive, productive and safe working environment.

Key Responsibilities

Colleague Engagement & Retention

• Build strong relationships with colleagues through regular engagement and welfare conversations.
• Act as the first point of contact for agency colleagues during their shift.
• Listen to colleague concerns and ensure issues are addressed or escalated promptly.
• Promote fair and consistent treatment and encourage a positive, inclusive working environment.
• Recognise and celebrate strong performance and positive behaviours.
• Gather colleague feedback and identify opportunities to improve the overall colleague experience.
• Identify potential retention risks early and take appropriate action to provide additional support.

Performance & Operational Support

• Conduct regular walk-throughs across all departments throughout the shift.
• Monitor colleague productivity and provide coaching and support where improvement is required.
• Hold regular performance conversations and follow up on agreed actions.
• Support and monitor new starters, ensuring they receive appropriate guidance during their initial period on site.
• Identify barriers affecting colleague performance and work with the relevant teams to resolve them.
• Monitor workflow and staffing across departments, supporting a balanced operation where required.
• Maintain a visible presence on the warehouse floor and respond proactively to operational or colleague issues.

Welfare, Safety & Communication

• Support colleagues with queries relating to site facilities, processes and policies.
• Conduct regular welfare checks, particularly with new starters or colleagues requiring additional support.
• Address workplace conflicts, behavioural concerns and safety issues promptly and professionally.
• Promote compliance with site Health & Safety standards and expected workplace behaviours.
• Provide clear end-of-shift feedback to the Site Operations Team, highlighting key performance, welfare, safety and colleague concerns requiring further action.

Skills & Behaviours

• Strong communication and relationship-building skills.
• Approachable, supportive and confident when dealing with colleagues.
• Able to hold constructive and sometimes challenging conversations.
• Fair, consistent and professional approach.
• Strong problem-solving and conflict-resolution skills.
• Proactive and able to identify issues before they escalate.
• Able to balance colleague welfare with operational and productivity requirements.
• Strong teamwork, organisation and time-management skills.

Mach Recruitment is acting as an Employment Business in relation to this vacancy.