Warehouse Colleague Experience Lead

Mach Recruitment Limited; Lutterworth; On-site; GBP 19,000 - 23,000; Full time

Job summary

Mach Recruitment Limited is seeking an Account Coordinator in Lutterworth to support warehouse colleagues with engagement, welfare and performance. You will act as a welcoming contact for agency staff, helping them understand expectations and feel valued during their shifts.

You will work with the Site Operations Team to identify and resolve concerns, assist with performance improvement, and promote a positive, safe working environment across departments.

Qualifications

• Strong communication and relationship-building abilities.
• Able to handle constructive conversations with colleagues and agency staff.
• Proactive problem-solving and conflict-resolution skills.
• Team-focused with good organisational and time-management capabilities.

Responsibilities

• Engage with agency colleagues to support welfare, performance and retention during shifts.
• Act as first point of contact for agency staff and escalate issues when needed.
• Support Site Operations with workflow balance and safety, reporting concerns to the team.

Skills

Communication

Conflict resolution

Teamwork

Time-management

People engagement

Job description

Mach Recruitment Limited is seeking an Account Coordinator in Lutterworth to support warehouse colleagues with engagement, welfare and performance. You will act as a welcoming contact for agency staff, helping them understand expectations and feel valued during their shifts.

You will work with the Site Operations Team to identify and resolve concerns, assist with performance improvement, and promote a positive, safe working environment across departments.