Account Coordinator

Bellrock Property and Facilities Management; Leicester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Bellrock Property and Facilities Management is looking for an Account Co-ordinator to support operational performance and customer satisfaction. This role requires strong organizational skills and the ability to build relationships with stakeholders. You will ensure contractual obligations are met and handle service delivery issues. Competitive benefits and opportunities for personal and professional development are provided.

Benefits

25 days annual leave plus bank holidays

Salary exchange pension scheme

Life cover

Health Assured employee assistance program

Enhanced maternity, paternity leave

Holiday purchase scheme

Discount schemes on shopping

Qualifications

• Working in a client-facing role is essential.
• Experience in a fast-paced environment preferred.
• Familiarity with Facilities Management processes.

Responsibilities

• Coordinate activities and provide support to the Account Manager.
• Manage client relationships and respond to service requests.
• Ensure effective service delivery and handle complaints.

Skills

IT literate

Data management

Client facing experience

Strong relationships

Education

Facilities Management qualification

Tools

Excel

Job description

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Bellrock Property and Facilities Management

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Job Reference:

abb526c9dd1a

Job Views:

8

Posted:

25.06.2025

Expiry Date:

09.08.2025

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Job Description:

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the heart of our business. And we’re all about helping them to shine.

To support the Account Manager in delivering exceptional operational performance and customer satisfaction in line with the Account SLA/KPIs. This involves co-ordinating activities, collating information from both internal and external sources, being a point of escalation for the client and Supply Chain and responding to a variety of additional requests to ensure smooth service delivery across the portfolio.

How will you be the change?

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way

And as a Account Co-ordinator with Bellrock, you’ll do it by

• Supporting the Account Manager by ensuring that all contractual obligations are met.
• Developing strong relationships with all internal and external stakeholders and providing timely responses to requests for help and support.
• Being the first point of escalation for the client and suppliers as required.
• Co-ordinating and resolving issues quickly, by means of work order chasing and escalation.
• Ensuring that any client complaints regarding service delivery are managed and escalated in a timely manner, with corrective actions closed out quickly.
• Supporting the Account Manager in monitoring the supplier performance, attending regular supplier meetings.
• Minute taking, ensuring accurate records of discussions and actions agreed and distributed within a timely manner.
• Co-ordinating the activities of Bellrock departments to ensure that the necessary data/management information is provided to enable the effective monitoring of the Contract.
• Working with the Data and Reporting Department to respond to ad hoc request for reports.
• Monitoring and liaising with suppliers to ensure the effective day-to-day delivery of the service and updating of Concerto, identifying and escalating any performance issues to the Account Manager.
• Processing of CCN and SBA alterations to suit delivery of services.
• Maintaining a Master Action Tracker to ensure all actions associated with the account are dealt with in a timely manner.
• Undertaking frequent reviews of the Helpdesk Manual to ensure it accurately reflects the requirements of the Contract at all times.
• Monitoring and driving timely closure of all PPM, Reactive, Quoted and Remedial Works.
• Carrying out monthly checks on statutory compliance certificates in Concerto.
• Co-ordinating Accounts Payable activity by working closely with the Accounts Payable Team to reduce supplier debt and action both client and supplier queries.
• Maintaining the “How to Guide” and Central Filing System for the Account
• Promoting a positive Health and Safety culture ensuring any issues and areas of concern are escalated to the Account Manager and addressed.
• Embracing learning and personal development opportunities.
• Promoting the ‘Bellrock’ culture within the business.
• Undertaking any other duties that may be reasonably assigned by the Line Manager and which are consistent with the postholders knowledge and skills necessary for the satisfactory completion of business needs

What does it take?

If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Account Co-ordinator, you’ll need

• IT literate intermediate level in use of Excel including data manipulation
• Facilities Management (FM) qualification / working towards an FM qualification

Experience required

• Working in a client facing role
• Working in a fast-paced environment
• Working with suppliers
• Managing multiple priorities
• Data management, analysis and reporting
• Adherence to processes and procedures
• Working in a Facilities Management environment
• Commercial contract awareness and understanding
• Basic technical understanding
• Basic commercial contract awareness
• Health, Safety, Environmental and Sustainability awareness

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work between your home address and Head Office, Leicester, LE1 6LP Monday to Friday 08:30am to 5.30pm.

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)

Salary exchange pension scheme

Life cover

Paid sick leave

Health Assured employee assistance and wellness program

Enhanced maternity, paternity and adoption leave

Salary sacrifice schemes: Cycle to work

Holiday purchase scheme of additional 5 days per year

Offers and discount scheme designed to save money on everyday shopping and essentials

MotorSave Scheme

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Liftshare

Virtual GP

Helping you to shine

We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.

So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.

Ready to start shining?

Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.