Customer Account Coordinator

RMS; Corby; On-site; Full time

Job summary

RMS, collaborating with a notable automotive client, seeks a Customer Account Coordinator to enhance customer service quality. The role involves handling inquiries and complaints, raising job cards, and collaborating with logistics. Ideal candidates possess strong communication and problem-solving skills, and experience in customer service and administration.

Qualifications

• Proficient in Microsoft Office Suite and CRM software.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Act as the primary point of contact for customer inquiries and complaints.
• Raise job cards and manage vehicle upgrades.
• Create and manage purchase orders and coordinate with suppliers.

Skills

Communication

Problem-solving

Attention to detail

Customer service

Education

Previous experience in an administrative environment

Experience in customer service role

Tools

Microsoft Office Suite

Customer Relationship Management (CRM) Software

Job description

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RMS is collaborating with a prestigious automotive client, and we are seeking a Customer Account Coordinator to join our dedicated team. Our client is renowned for their comprehensive vehicle services, including storage, inspection, maintenance, dispatch, and transportation. We invite you to join our Admin team to help us maintain and enhance their top-notch service quality.

• Position: Customer Account Coordinator
• Type: Temp to Perm
• Working Hours: 37.5hours per week. Monday-Friday. Day Shift (Working between 8am-5pm)
• Salary: £14.10 per hour. Overtime and Unsociable hours at an Increased rate

About the role?

Working under the supervision and co-ordination of the Customer Accounts Manager, you will be responsible to ensure the highest customer services across our site. Handling enquiries and complaints professionally, advancing the resolution process accurately and promptly to meet the satisfaction of both the company and the customer.

Key responsibilities of the Role:

• To act as the primary point of contact to receive and evaluate customer inquiries or complaints, ensuring comprehensive documentation is provided.
• Raise job cards and manage upgrades for vehicles.
• Price and order multi-brand vehicles from various suppliers.
• Monitor MOT status and arrange bookings as needed.
• Verify invoices and submit to the Finance Team.
• Create and manage purchase orders, and follow up with suppliers.
• Coordinate with logistics companies for vehicle deliveries.
• Manage transit damage claims and oversee resolution.
• Provide progress updates and generate reports for customers.
• Assist with month-end finance tasks and ensure accurate data.
• Develop processes for new customers and projects.
• Collaborate with workshops, compounds, and mechanical teams.
• Check for recalls and schedule services with local dealerships.
• To collate data on a weekly / monthly / annual basis to produce reports identifying customer complaint trends.
• To participate in training and development activities to enhance customer service skills and knowledge of company policies.
• To undertake other duties as directed commensurate with the level of the job function.

About you?

• The Ideal candidate will have previous experience in an administrative environment.
• The ideal candidate will have previous experience in a customer service role, preferably in a logistics or automotive Industry.
• The ideal candidate will be proficient in Microsoft office suite and, preferably Customer relationship management (CRM) Software.
• The ideal candidate will have excellent communication skills, both verbal and written.
• The ideal candidate will have strong problem-solving abilities and attention to detail.

If this sounds like position for you, please apply below or email across a CV directly to Charlotte Hodgson – [emailprotected]

RMS is an equal opportunities employer, if you have not been contacted within 7 days following your application, please accept this as you have not been successful on this occasion.