Power Platform Operational Support Coordinator - Internal Only

HSL Compliance Limited; Ross-on-Wye; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

22+ days annual leave

Company pension scheme

Sick pay

Free eye test every 2 years

Kinhub wellbeing & financial support

Reward Gateway retailer discounts

Job summary

HSL Compliance Limited, based in Ross-on-Wye, is seeking a Power Platform Operational Support Coordinator to manage administration of Microsoft Power Platform, provide first-line support, and oversee data governance for the business. You will enable accurate data structures, permissions, and onboarding for new starters while supporting field engineers remotely.

The role combines data governance with hands-on troubleshooting to ensure system data remains accurate, up-to-date, and optimized for

Qualifications

• Experience administering business platforms and managing operational data.
• Proven ability to resolve data inconsistencies and maintain data accuracy.
• Prior experience providing helpdesk or app support to field-based teams.

Responsibilities

• Create, amend, and validate records across the Power Platform to support scheduling and invoicing.
• Conduct proactive data reviews to identify duplicates or missing records.
• Assist with client setups by configuring portals, pricing, assets, and sites.
• Provide remote and telephone support to field engineers with PDAs or app access.
• Configure, test, and deploy PDAs and app permissions for new starters.

Skills

Power Platform administration

Data governance

End-user support

Problem solving

Education

IT/Data Management/System Administration qualification

Microsoft Power Platform/Dataverse training

Tools

Power Apps

Power Automate

Dataverse

Job description

Power Platform Operational Support Coordinator - Internal Only

Location: Ross-on-Wye

Join HSL Compliance

Reporting directly to the Service Delivery Director, you will act as the primary operational point of contact for Microsoft Power Platform administration, end-user support, and data governance.

You will manage data structures, set up user permissions and PDAs for new starters, assist with contract mobilisations, and provide responsive first-line support to field-based engineers. Combining data governance with hands‑on troubleshooting, you will ensure our system data is accurate, up‑to‑date, and optimized to drive smooth service delivery across the business.

What You’ll Be Doing

• Create, amend, and validate records across Power Platform (customers, sites, assets, regimes, price lists, and planning tasks) to support scheduling and invoicing.

• Conduct proactive data reviews to identify and correct duplicate, missing, or obsolete records.

• Support new client setups by configuring customer portals, pricing structures, asset registers, and site details.
• Provide prompt remote and telephone support to field engineers experiencing issues with PDAs, Power Platform apps, or system access.
• Configure, test, and deploy PDAs and app permissions for new starters, delivering practical onboarding support.
• Log recurring technical trends, create guidance/SOPs, and escalated unresolved system bugs to ICT or developers with clear diagnostics.
• Recommend system and workflow improvements to enhance data accuracy, user experience, and operational efficiency.
• Partner with Service Delivery Managers, Training Managers, and ICT to resolve discrepancies, test upgrades, and champion data compliance.

What We’re Looking For

• Experience administering business platforms—ideally Microsoft Power Platform (Power Apps, Power Automate, Dataverse)—including managing operational data and user permissions.

• Background in managing data accuracy, resolving inconsistencies, and handling contract/site mobilisation data.

• Proven track record providing technical helpdesk or application support to end-users and mobile/field-based teams (facilities management, engineering, or compliance environment preferred).

• Skilled at managing shared support queues, prioritizing competing requests, and taking ownership of issues through to resolution.

Qualifications & Requirements

• IT, Data Management, or Systems Administration qualification (Desirable)

• Formal training or recognized experience in Microsoft Power Platform / Dataverse (Desirable)

• Strong analytical, communication, and problem-solving skills

Why Work for HSL?

• Full training and clear career development pathways
• 22+ days annual leave + bank holidays
• Company pension scheme & sick pay scheme
• Free eye test every 2 years
• Access to Kinhub (wellbeing & financial support)
• Discounts with hundreds of retailers via Reward Gateway

About Us

HSL Compliance is one of the UK’s leading compliance specialists, helping organisations keep people safe. We work with local authorities, housing associations and businesses across the UK, providing essential services including water safety, fire safety and wider compliance solutions.

Our success is built on the dedication of our people, and we’re proud to offer a supportive workplace where employees can grow, develop and make a real impact.