Account Co-Ordinator

Gi Group; Telford; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Structured learning and development

Supportive, values-driven culture with

Job summary

Gi Group is seeking a highly organised Account Coordinator to support the Account Manager and team in delivering a high level of service to clients. You will coordinate day-to-day account administration and oversee temporary worker processes to ensure accurate records and compliant delivery.

You will manage onboarding, timesheets and payroll data, handle day-to-day queries from clients and workers, and support payroll processes while maintaining clear communications with stakeholders.

Qualifications

• Strong administration capability with high accuracy.

Responsibilities

• Coordinate temporary workforce activity from sourcing to onboarding and changes.

Skills

Administration

Attention to detail

Customer relationship management

Planning & prioritisation

MS Office

ATS / payroll / HR systems

Communication skills

Recruitment coordination experience

Tools

ATS

Payroll systems

HR systems

Job description

We're looking for a highly organised, proactive Account Coordinator to support the Account Manager and wider team in providing a consistently high level of service to our clients. This role supports day-to-day account administration, coordinates temporary worker processes, keeps records accurate and up to date, and acts as a key contact for both clients and workers to ensure smooth and compliant delivery.

Key responsibilities

• Coordinate temporary workforce activity, including candidate sourcing, onboarding, inductions, managing starters/leavers, recording absences, and supporting return-to-work processes.
• Compile and submit timesheet and payroll information accurately and on time, working with payroll/HR to investigate and resolve any discrepancies.
• Support labour planning and allocation to match client requirements; track attendance and performance against KPIs and produce daily updates/metrics.
• Handle day-to-day queries from workers and clients (e.g., pay, holiday, attendance, contract queries), escalating more complex matters to the Account Manager as needed.
• Complete and record right-to-work checks and other compliance requirements before workers are scheduled and before payroll is processed.
• Create job adverts, review applications, arrange interviews and inductions, and register new temps on the ATS.
• Provide occasional out-of-hours support where required for urgent issues such as no-shows and short-notice cover.
• Identify opportunities to improve ways of working, administration, record management and the overall candidate/worker experience.

Essential skills and experience

• Strong administration capability with excellent accuracy and attention to detail.
• A customer-focused mindset and confidence building relationships with a range of stakeholders.
• Strong planning and prioritisation skills, able to meet deadlines in a fast-paced environment.
• Competent with Microsoft Office and able to pick up ATS/payroll/HR systems quickly.
• Clear written and verbal communication.
• Previous experience in recruitment, temporary workforce coordination, or on-site account support is highly advantageous.

What we offer

• Structured learning and development with clear progression opportunities.
• A supportive, values-driven culture with modern systems and tools.

Hours of Work*

Can be discussed at Interview Stage to fit the Right Candidate however will involve Afternoon/Evening Hours Working - Also Remote Weekend Cover on occasions maybe required

Additional information

We are committed to equal opportunities and welcome applications from all backgrounds.

Applicants must have the right to work in the UK.