Accommodation Support Worker

We Do Social Work; Manchester; On-site; GBP 24,000 - 28,000; Full time

Job summary

We Do Social Work is seeking a Housing Support Worker to join a Homelessness service in Manchester. You will provide practical, personalised outreach to individuals and families at risk of homelessness in customers' accommodation and community settings.

The role requires building trusting relationships, coordinating with housing providers and partners, and supporting clients with budgeting and independence. A proactive, empathetic, and solution-driven approach is essential.

Qualifications

• Experience in housing, homelessness or related service.
• Strong interpersonal and engagement skills.
• Experience engaging hard-to-reach individuals.
• Ability to assess needs and develop effective support plans.
• Experience collaborating with partner agencies.
• Proactive and solution-focused approach.
• Knowledge of housing tenancy sustainment and homelessness support.
• Excellent written and verbal communication.

Responsibilities

• Act as a Key Worker/Lead Professional to identify needs and develop personalised action plans.
• Build positive relationships with individuals and families, including those hard to engage.
• Deliver practical interventions to develop skills and promote independence.
• Coordinate support with housing providers and partner agencies.
• Support customers through the rehousing process and maximise outcomes.
• Monitor rent accounts, affordability and personal budgeting guidance.
• Challenge barriers to positive outcomes and ensure accurate case records.
• Promote equality, diversity and inclusive access to services.

Skills

Communication

Interpersonal skills

Engagement

Case management

Partnership working

Job description

Housing Support Worker

Directorate:Families, Health & Wellbeing
Service:Homelessness
Contract:Full Time
Working Pattern:Outreach / Community Based

About the Role

We are looking for an experiencedHousing Support Workerto join a Homelessness service, providing practical and personalised support to individuals and families who are homeless or at risk of homelessness.

You will work primarily in customers' accommodation and within community settings, building trusting relationships and providing flexible, person-centred outreach support to help people achieve greater stability, independence and resilience.

The role involves working with customers who may havemultiple and complex needs, requiring an assertive, patient and flexible approach to engagement.

Key Responsibilities

• Act as aKey Worker/Lead Professional, working with customers to identify needs, agree goals and develop personalised action plans.
• Build positive and professional relationships with individuals and families, including those who may be hard to engage.
• Deliver practical interventions focused on developing skills, encouraging positive behaviour change and promoting independence.
• Work closely with housing providers and partner agencies to coordinate support around individual needs.
• Support customers through therehousing process, helping to maximise positive housing outcomes and minimise time spent in temporary accommodation.
• Monitor and advise customers regardingrent accounts, affordability and personal budgeting.
• Challenge behaviours and barriers that may prevent customers from achieving positive outcomes.
• Maintain accurate case records and contribute to monitoring and reporting requirements.
• Promote equality, diversity and inclusive access to services.

About You

We're looking for someone with experience of supporting people who may be experiencinghomelessness, housing difficulties or multiple and complex needs.

You should have:

• Experience working in housing, homelessness, supported accommodation, family support or a related service.
• Strong interpersonal and engagement skills.
• Experience working with individuals who may be hard to reach or reluctant to engage.
• The ability to assess needs, identify priorities and develop effective support plans.
• Experience working collaboratively with partner agencies.
• A proactive, resilient and solution-focused approach.
• Good knowledge of housing, tenancy sustainment and/or homelessness support.
• Excellent written and verbal communication skills.

If you're passionate about helping individuals and families achieve housing stability and make positive, sustainable changes to their lives, we'd love to hear from you.