Homelessness Caseworker

Pertemps Hillingdon Council; Uxbridge; On-site; GBP 42,000 - 47,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Pertemps Hillingdon Council is seeking an experienced Homelessness Caseworker to manage a caseload of residents at risk of homelessness, delivering assessments and statutory decisions under the Homelessness Reduction Act 2017. The role works in a hybrid setting, supporting prevention, relief and move-on with Personalised Housing Plans and multi-agency coordination.

You will handle complex cases, maintain GDPR-compliant records and contribute to service improvement while liaising with partner

Qualifications

• Experience in front-facing housing, homelessness or customer assessment roles.
• Solid knowledge of homelessness legislation and housing options.
• Ability to manage a caseload and deliver high-quality statutory casework.
• Experience of multi-agency working and partnership coordination.
• Excellent IT and case management system skills.
• Ability to produce accurate, legally compliant written decisions and records.

Responsibilities

• Manage a varied caseload across homelessness prevention, relief and main duty work.
• Carry out homelessness assessments and make statutory decisions (S.184).
• Deliver prevention and relief duties under the Homelessness Reduction Act 2017.
• Develop Personalised Housing Plans with residents.
• Provide housing advice on tenure security and options.
• Support access to temporary accommodation as needed.
• Coordinate with Housing Benefit on DHP."
• Support move-on into permanent accommodation including PRS and social housing.
• Maintain GDPR-compliant case records.
• Contribute to homelessness strategy and service improvement.

Skills

Frontline housing

Homelessness law knowledge

Multi-agency work

Case management

Strong communication

Tools

Case management systems

IT skills

Job description

Location: Civic Centre, High Street, Uxbridge, Middlesex, UB8 1UW
Salary: £21.41 per hour
Working Modality: Hybrid

Overview

A Homelessness Caseworker is responsible for managing a caseload of residents at risk of or experiencing homelessness, delivering assessments, housing advice and statutory decisions in line with the Homelessness Reduction Act 2017. The role focuses on prevention, relief and move-on by developing Personalised Housing Plans, coordinating support, and helping residents access suitable accommodation, including the private rented sector and temporary accommodation. Working in a fast-paced environment, the Caseworker ensures high-quality, compliant casework, supports residents with complex needs and collaborates with partners to achieve sustainable housing outcomes.

As a Caseworker within Housing Needs and Homelessness, you will play a key role in delivering proactive, person-centred housing solutions, ensuring statutory duties are met while helping residents achieve long-term housing stability and independence.

What You'll Be Doing

• Managing a varied and demanding caseload across homelessness prevention, relief and main duty work, including:
• Carrying out homelessness assessments and making statutory decisions (including S.184 decisions)
• Delivering prevention and relief duties under the Homelessness Reduction Act 2017
• Developing and reviewing Personalised Housing Plans (PHPs) with residents
• Providing housing advice on tenure security, housing options, benefits and prevention pathways
• Supporting access to temporary accommodation where necessary
• Working with Housing Benefit teams on Discretionary Housing Payments (DHP)
• Supporting move-on into sustainable accommodation, including PRS and social housing
• Managing complex casework involving safeguarding, risk and vulnerability
• Coordinating multi-agency support with Adult Social Care, Children's Services, health and voluntary partners
• Attending case conferences, MARAC/MAPPA meetings and other multi-agency forums
• Maintaining accurate, timely and GDPR-compliant case records
• Supporting investigations, complaints, FOI requests and Ombudsman enquiries
• Contributing to homelessness strategy, policy development and service improvement
• Participating in emergency out-of-hours housing rota (where required)

About the Service

The Housing Needs and Homelessness Service delivers vital support to residents at risk of homelessness, ensuring legal duties are met while promoting prevention-focused, customer-centred solutions. The team works closely with internal services and external partners to reduce homelessness, improve housing outcomes and strengthen community wellbeing.

What We're Looking For

Essential Requirements

• Experience working in a front-facing housing, homelessness or customer assessment role
• Strong knowledge of homelessness legislation and housing options
• Ability to manage a caseload and deliver high-quality statutory casework
• Experience of multi-agency working and partnership coordination
• Strong communication, negotiation and conflict resolution skills
• Ability to work under pressure and manage competing priorities
• Excellent IT and case management system skills
• Understanding of safeguarding principles and risk management
• Ability to produce accurate, legally compliant written decisions and records
• Commitment to delivering customer-focused, outcome-driven services

Desirable

• Relevant qualification (NVQ, Diploma or degree in housing or related field)
• Knowledge of local authority housing allocations and social housing systems
• Experience of private sector housing solutions and landlord engagement
• Full driving licence and access to a vehicle
• Evidence of ongoing professional development
• Key Strengths for Success
• Analytical and solution-focused approach
• Strong interpersonal and influencing skills
• Ability to work independently while contributing to team goals
• Commitment to continuous improvement and service excellence
• Sensitivity when working with vulnerable residents and complex needs

Why Join Us?

This is an opportunity to make a meaningful impact on the lives of residents experiencing housing crisis. You will be part of a supportive and forward-thinking service committed to preventing homelessness, improving housing outcomes and delivering high-quality statutory services