Homeless Support Worker

Two Saints; Southampton; On-site; GBP 22,000 - 30,000; Full time

Job summary

Two Saints is seeking a dedicated Full Time (37hrs) role to lead on case management and support clients toward safe housing and goals. You will assess needs, review risk plans, manage a caseload and coordinate with authorities to maximise opportunities. The role requires flexible site work, nights and weekends, and a DBS disclosure on appointment.

Ideal candidates communicate clearly, work well in teams, and show genuine concern for homelessness. Proficiency with MS Office is essential.

Qualifications

• Strong communication skills, both verbal and written.
• Clear verbal and written English.
• Good keyboard skills for data inputting.
• Proficient with Microsoft Outlook, Excel and Word.

Responsibilities

• Lead on case management of clients and support them to stay safe.
• Develop and review client support plans and risk assessments.
• Manage a caseload on a one-to-one basis.
• Support clients to gain/maintain accommodation and outcomes.
• Engage with local authorities and health providers to maximise opportunities.
• Lead client activities to build life skills and service engagement.
• Support clients with finances, rent, arrears, and benefits access.
• Signpost clients to community resources including education and work.

Skills

Communication skills

Clear English

Keyboard data input

Microsoft Outlook

Microsoft Excel

Microsoft Word

Self-motivation

Teamwork

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Is your CV ready? If so, and you are confident this is the role for you, make sure to apply ASAP.

FULL TIME - 37hrs

Shifts will include early, middle and lates along with weekends and bank holidays.

To lead on the case management of clients and be part of a team that supports them in keeping them safe and helping them achieve their goals.

To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.

Main Responsibilities

• To assess the needs of each client, helping to develop their individual support plan to achieve their goals
• To produce and regularly review comprehensive client-based risk assessments
• To manage a caseload of clients on a one-to-one basis
• To support clients to gain and/or maintain accommodation or achieve outcomes defined by the service specification
• To engage with local authorities, health providers and other agencies, creating and maintaining constructive working relationships to maximise the opportunities available to clients
• To lead on client activities to help them gain practical life skills and encourage their engagement with the running of the service
• To support clients with managing their finances, paying rent, managing arrears and accessing benefits
• To encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering
• To support clients in trauma informed and psychologically informed ways
• To adhere to safeguarding responsibilities, following our safeguarding policy and procedure
• To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
• To provide basic first aid assistance until help arrives (full training is provided)
• To work confidently and efficiently when lone working
• To maintain accurate records on our client management system and ensure these are stored in line with GDPR
• To maintain confidentiality
• To represent the organisation in a professional manner
• To carry out any other reasonable duties required in the interest of the organisation

Role Requirements

• This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role
• This role will require a full drivers’ licence and access to a vehicle
• This role will require you to work flexibly across several sites
• This role will require you to work with clients on a one-to-one basis
• This role will require you to work nights and/or weekends
• This role will require you to lone work

Essential Criteria

• Strong communication skills, both verbal and written
• Clear verbal and written English
• Good keyboard skills for data inputting
• Good working knowledge of Microsoft Outlook, Excel and Word
• Confident and assertive manner
• Ability to self-motivate as you will work on your own
• Effective team working
• Ability to respond calmly to crisis
• Deal promptly with and effectively react to challenging situations
• Have an interest and genuine concern for homelessness and related issues

Desirable Criteria

• Experience of managing a caseload of clients
• Understanding of risk assessment and person-centred, outcomes-based delivery
• Understanding of the support needs of people experiencing homelessness or those with complex needs
• Knowledge of voluntary and statutory agencies, housing regulations and the benefits system