Accommodation Supervisor – Guest Experience Lead

DoubleTree by Hilton Coventry; Coventry; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Discounts on food, drink and stay

Learning & progression opportunities

Friends & family rates

Employee Assistance Program

Free Leisure Club access

Job summary

DoubleTree by Hilton Coventry is seeking an Assistant Accommodation Manager to join our busy hotel team. You will support daily housekeeping operations, supervise the team, and help maintain high standards for guest rooms and public areas.

The ideal candidate will have excellent attention to detail, strong leadership, and outstanding customer service. This full-time role offers career development, staff benefits, and the chance to work in a welcoming hospitality environment.

Qualifications

• Excellent attention to detail and commitment to high standards.
• Confident communicator with strong leadership skills.
• Thrives under pressure and maintains composure.
• Exceptional customer service skills in a hospitality setting.
• Committed and motivated individual.

Responsibilities

• Support and assist the Accommodation Manager in daily housekeeping operations.
• Supervise and support the housekeeping team, ensuring tasks meet high standards.
• Conduct room and public area inspections ensuring cleanliness and safety.
• Work with Maintenance and Front Office to meet guest needs efficiently.
• Respond to guest queries in a timely and professional manner.

Skills

Attention to detail

Leadership

Communication

Customer service

Resilience

Job description

DoubleTree by Hilton Coventry is seeking an Assistant Accommodation Manager to join our busy hotel team. You will support daily housekeeping operations, supervise the team, and help maintain high standards for guest rooms and public areas.

The ideal candidate will have excellent attention to detail, strong leadership, and outstanding customer service. This full-time role offers career development, staff benefits, and the chance to work in a welcoming hospitality environment.