Accommodation Solutions Administrator

Confidential; Chipping Barnet; Hybrid; GBP 35,818,000 - 41,328,000; Full time

Job summary

Confidential in Barnet is seeking an Accommodation Solutions Administrator to join our Accommodation Solutions Team, helping households prevent homelessness and access safe, suitable housing. This 9-month secondment covers full-time hours (35 per week) with hybrid office attendance (2/3 days on-site).

You will provide high-quality housing advice and support, ensuring accurate case management and excellent service delivery.

Qualifications

• Experience in a customer-focused environment.
• Strong administrative skills with attention to detail.
• Good working knowledge of MS Office applications (Outlook, Excel, Word, PowerPoint).
• Strong written and verbal communication skills.

Responsibilities

• Provide housing advice, homelessness prevention support and housing needs assessments to customers.
• Support the allocation and sign-up of applicants into temporary accommodation.
• Deliver an excellent customer experience through telephone, email and face-to-face interactions.
• Maintain accurate case records, databases and documentation.
• Work closely with landlords, tenants and partner agencies to support housing outcomes.
• Identify safeguarding concerns and report issues per procedures.
• Contribute to service improvement and process enhancements.
• Stay up to date with housing legislation and communicate information clearly to customers.

Skills

Customer service

Administrative skills

Outlook

Excel

Word

PowerPoint

Communication

Prioritization

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Accommodation Solutions Administrator

Location: Barnet/Colindale - NW9 4 EW
Contract: 9 months secondment cover
Salary: 14.80 per hour
Hours: Full time 35 hours, Monday - Friday between the hours of 8am - 6pm

Hybrid working 2/3 days a week in the office

We are seeking an Accommodation Solutions Administrator to join our Accommodation Solutions Team, playing a vital role in helping households prevent homelessness and access safe, suitable housing.

This is an excellent opportunity for an organised and customer-focused professional who enjoys working in a fast-paced environment where no two days are the same. As an Accommodation Solutions Administrator, you will provide high quality housing advice and support, helping customers understand their housing options while ensuring accurate case management and excellent service delivery.

Key Responsibilities

• Provide housing advice, homelessness prevention support and housing needs assessments to customers.
• Support the allocation and sign-up of applicants into temporary accommodation.
• Deliver an excellent customer experience through telephone, email and face-to-face interactions.
• Maintain accurate case records, databases and supporting documentation.
• Work closely with landlords, tenants and partner agencies to support positive housing outcomes.
• Identify and report safeguarding concerns, suspected fraud and other issues in line with procedures.
• Contribute to continuous service improvement by identifying opportunities to enhance processes and customer outcomes.
• Keep up to date with relevant housing legislation and communicate information clearly to customers.

You will ideally have:

• Experience working in a customer-focused environment.
• Strong administrative skills with excellent attention to detail.
• Good working knowledge of Microsoft Outlook, Excel, Word and PowerPoint.
• Strong communication skills, both written and verbal.
• The ability to manage competing priorities and work effectively under pressure.
• Confidence engaging with a wide range of customers, including vulnerable individuals and external stakeholders.
• A proactive approach to problem solving and continuous improvement.
• Knowledge of homelessness legislation, housing options services or landlord and tenant law would be advantageous but is not essential.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.